Job Summary

This role is responsible for collection from unsecured and secured loan overdues.

Responsibilities

- Maintain proper planning and allocation of overdue for effective recovery through strong execution and meeting recovery targets, as decided by the Area Collection Manager.

- Manage the complete recovery and collection process as per the Collection Policy.

- Drive collection strategy for the Cluster/branches/ Agencies, and prepare action plan for the branches with high overdues.

- Monitor receivables and collections and provide updates of receivables with appropriate details.

- Coordinate with Distribution team and backend collection team for effective OD collection.

- Coordinate with Vigilance for legal cases for collections.

- Drive preventive Collections in the Cluster.

- Train the Collection team on the updates on the Products and Policies and need to nurture them.

- Conduct Collection Review periodically as specified time to time.

Role Details

- Type of position: Full-time

- Sub-department: CollectionsRetail

- Location: RO/Branch

- Reports to: Area Collections Manager

- Reporting into: Collection officer/Senior Collection Officer/Agency

Size of the Role

- Portfolio managed: 300 cases for 30 Cr.

- Number of Agency / consultants: 1-2

- Number of portfolio products: 2-3

- Volume of products and services

- Volume of recent hires onboarded

- Volume of recruitment etc.

Key Duties Responsibilities of the Role

Business / Financials





- Follow up with Branch staff and Field Collection staff to monitor track status of collections.

- Ensure maximum number of accounts is collected through follow ups and other defined communication techniques.

- Engage in conducting field investigations and collecting delinquent accounts.

- Work on critical cases, getting it recovered from the customers.

- Trace out of absconded default customers and initiate recovery process.

- Analyze and solve problems on a daily basis and keep track of all doings for future references.

- Coordinate with tele-calling team to ensure an effective tele-calling process for effective collection follow ups recoveries.

- Write-off of Nominee recovery cases, which are not recoverable even after taking all the efforts; run Write-Off recovery programs with involvement of relevant departments.

Customer

- Establish contact with customers and execute advanced loss prevention activities (i.e. skip tracing, settlement process).

- Field visits to default clients in view of collections.

Key Skills

- Collections

- Recovery

- Field investigations

- Skip tracing

- Settlement process

- Legal cases coordination

- Tele-calling

- Coordination with distribution/backend teams

- Write-off recovery programs

Location - New Delhi,Noida,Nagar,Ghaziabad,Meerut,Jaipur,Jodhpur,Yamuna,Aligarh,Karnal,Indore,Mohali,Agra,Kaushambi,Janakpuri,Ludhiana,Chandigarh,Kota

📌 External-Cluster Manager-Collections Retail (Nagar)
🏢 Ujjivan Small Finance Bank
📍 Nagar