We are seeking a highly motivated and technically proficient individual to join our sales team as an Executive Technical Support. This unique role combines exceptional customer service with in-depth product knowledge and sales expertise to enhance our clients' salon experience and drive product sales.
Key Responsibilities:
- Develop and maintain a comprehensive understanding of all salon products, with a focus on their technical specifications, ingredients, benefits, and proper application.
- Engage clients in detailed consultations to identify their specific needs and concerns, then expertly recommend and demonstrate relevant products and services to achieve their desired results.
- Provide hands-on demonstrations of products and tools, showcasing proper usage and techniques to empower clients and build confidence in their purchases.
- Educate clients on product benefits, ingredients, usage instructions, and long-term hair/skin health strategies.
- Meet and exceed individual and team sales targets for retail products.
- Continuously learn about new product launches, industry trends, and sales techniques.
- Provide outstanding customer service, ensuring a positive and informative experience for every client.
Qualifications:
- Proven experience in a sales or customer service role, preferably within the beauty, retail, or a technically-focused setting.
- Excellent communication, interpersonal, and presentation skills.
- Ability to build rapport with clients and effectively close sales.
- Knowledge of salon operations and services is a plus.