Role & responsibilities

- Robust experience in Windows & Mac OS setup, updates, and issue resolution.

- Hardware support laptops, peripherals, Mobile device support (iOS/Android).

- Server Management activities (AD, DHCP, DNS, WDS, Print server..ETC)

- Knowledge of basic networking (LAN/WAN, VPN, IP topology, firewall..etc), Wi-Fi troubleshooting & connectivity support, Understanding of IP addressing and network diagnostics.

- Expertise in Microsoft 365, Outlook, Teams, Audio-visual tools (Zoom, Teams Rooms, Webex) and Conference room setup & video conferencing support.

- Understanding of endpoint protection tools, Knowledge of secure device handling for executives, corporate security policies.

- The role involves providing dedicated technical support for senior executives/leadership, CXO's ensuring smooth operation of devices, applications, and collaboration tools.

- The position requires strong knowledge of security practices, excellent communication and customer service skills, and the ability to work independently under pressure.

- Familiarity with ITIL processes, scripting, MDM solutions, and remote access tools is a plus.

📌 Executive Support Engineer (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai