Executive / Senior Executive – Customer Support, Operations & Vendor Coordination

Title: Executive / Senior Executive – Customer Support, Operations & Vendor Coordination

Location: Mumbai – Bandra / Goregaon preferred

Experience: 1–4 years

Education: Graduate / Post Graduate

Positions: 1–2 candidates

Work Pattern: 50% Office / 50% Field

Travel: Required

Reports To: Assistant / Deputy Manager / Senior Management

Overview

We are looking for a proactive and well-organized Executive / Senior Executive to support customer communication, day-to-day operations, and vendor coordination. The candidate will be responsible for handling customer enquiries, coordinating with vendors, manufacturers, and suppliers, maintaining operational trackers, and ensuring timely follow-up on orders, samples, approvals, and deliveries. Excellent English communication, professional email-writing, and strong follow-up skills are essential.

Key Responsibilities

- Handle customer enquiries, complaints, and resolution of service-related issues.
- Maintain customer-service records and escalate issues to the relevant teams.
- Draft professional correspondence for customers, vendors, suppliers, and other stakeholders.
- Prepare internal updates, reports, and operational summaries as required.
- Maintain operational trackers and monitor deadlines, pending tasks, and deliverables.
- Coordinate with India-based and international stakeholders on operational requirements.
- Obtain quotations from vendors and suppliers and compare proposals.
- Track samples, specifications, approvals, orders, and deliveries.
- Follow up with vendors and suppliers regarding delays, quality, pricing, and delivery issues.
- Coordinate with manufacturers and suppliers to ensure timely execution of requirements.
- Visit vendors, manufacturers, and suppliers when required.




- Escalate operational issues and ensure timely resolution.
- Support the team with day-to-day operational and coordination activities.

Requirements:
- Graduate / Post Graduate in Business Administration, Commerce, Operations, or a related field.
- 1–4 years of relevant experience in customer support, operations, vendor coordination, procurement, or a similar role.
- Excellent spoken and written English with strong professional email-writing skills.
- Robust customer-service, coordination, and follow-up abilities.
- Proficiency in Microsoft Excel / Google Sheets.
- Strong attention to detail and professional telephone etiquette.
- Ability to communicate effectively with vendors, suppliers, customers, and internal teams.
- Strong problem-solving and multitasking skills.
- Ability to work under pressure and manage changing priorities.
- Willingness to travel and undertake field visits as required.
- Ability to take ownership of responsibilities and work independently.

Preferred Industry Experience: Customer Support, Operations, Procurement, F&B;, Hospitality, Logistics, E-commerce, or D2C.

Work Style

Candidates should be

- Proactive, organised, and ownership-driven.
- Strong communicators with excellent follow-up skills.
- Comfortable working across functions and handling changing priorities.
- Professional, reliable, and detail-oriented.
- Willing to take responsibility beyond a narrow .

The team will support the launch, ongoing operations, and future expansion of the business.

Ability to commute/relocate

- Mumbai, Maharashtra (Mumbai, Mumbai District): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
- What is your notice period?
- What is your current CTC?
- What is your expected CTC?

Experience:
- Customer support: 1 year (Preferred)

Work Location: In person

📌 Executive / Senior Executive – Customer Support, Operations & Vendor Coordination (Mumbai City)
🏢 Purple Paani
📍 Mumbai City