The Quality Auditor is responsible for conducting detailed quality reviews of customer interactions handled by Customer Service Solvers across voice and digital channels. The role focuses on evaluating call recordings, chat transcripts, and case interactions to ensure accuracy, compliance, knowledge application, and alignment with client quality standards. A key objective is to validate "Check the Checker" outcomes by assessing whether scoring, questions selected, and answers provided are accurate and consistently applied.
📌 Executive (Pune)
🏢 EXL
📍 Pune
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