Executive - Customer Happiness Team

This role at MOSAIC Wellness is for a Customer Happiness Executive who will manage customer queries and complaints, process orders and modifications, and escalate issues across various communication channels. You'll need to maintain a positive and empathetic attitude, even when customers are frustrated, and be comfortable working with computers.

Key Responsibilities:

- Customer Interaction: Maintain a positive, empathetic, and qualified attitude, responding promptly to inquiries through various channels.
- Issue Resolution: Acknowledge and resolve customer complaints efficiently.
- Product Knowledge: Possess in-depth knowledge of products to answer customer questions thoroughly.
- Process Management: Process orders, forms, applications, and requests accurately.
- Record Keeping:



Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Internal Collaboration: Communicate and coordinate with colleagues as needed to resolve issues.
- Process Improvement: Provide feedback on the efficiency of the customer service process.
- Customer Satisfaction: Ensure high customer satisfaction by providing professional and supportive service.

Qualifications:

- High school diploma, general education degree, or equivalent.
- Ability to remain calm and composed when customers are stressed or upset.
- Comfortable and proficient with computer usage.
- Experience working in a customer support role.

📌 Executive - Customer Happiness Team (Mumbai)
🏢 Mosaic Wellness
📍 Mumbai