Key Responsibilities for a EA

- Customer Communication

- Handle routine communication with customers through email, phone, WhatsApp, or Office Visit.

- Respond to customer queries professionally and ensure timely follow-ups.

- Understand customer requirements and coordinate with the relevant internal team.

- Keep customers updated on commitments, timelines, and next steps.

- Maintain a professional and positive relationship with key customers.

- Customer Meetings

- Coordinate and schedule meetings with Internal Team / Customers / Vendors as per requirements.

- Attend meetings along with the leadership team or independently, wherever appropriate.

- Ensure dedicated & strong follow-up on agreed actions until closure.

- Internal Coordination

- Act as a communication link between customers and internal departments.

- Follow up with relevant teams to ensure customer requests are addressed on time.

- Escalate important or sensitive customer matters to the concerned senior person.

- Maintain visibility of pending customer issues and commitments.

- Leadership Support

- Maintain calendars and coordinate customer appointments when required.

- Prepare briefs, presentations, reports, or other material required for customer interactions.

- Monitor Emails, reply to Emails.

- Documentation & Tracking





- Maintain customer meeting records, follow-up trackers, and important correspondence.

- Keep track of commitments, pending actions, and deadlines.

- Ensure important information is properly documented and accessible.

Ideal Candidate Profile

- Experience: 2–5 years in Executive Assistant, Client Coordination, Business Coordination, Relationship Management, or a similar role.

- Excellent verbal and written communication skills.

- Confident and comfortable interacting directly with customers, including senior stakeholders.

- Professional, presentable, and mature in handling customer conversations.

- Strong follow-up and coordination skills.

- Good organizational and time-management abilities.

- Comfortable attending customer meetings and representing the organization professionally.

- Ability to understand customer requirements and communicate them accurately to internal teams.

- Good working knowledge of MS Office/Google Workspace;

- Willingness to travel for customer meetings, if required.

- Super solid on Follow-ups, Co-ordination, Delegation (non-negotiable)

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement

- Leave encashment

Work Location: In person

📌 Executive Assistant to CEO (Bara Bazar)
🏢 Kothari Solutions
📍 Bara Bazar