Role & responsibilities

- Ensure technical sales support for the organisation.

- Generates and processes new client quotations as per client URS and submission of offers using the Sales tool.

- Travel to Customer sites in South East Asia / Russia & HO for kick-off and technical discussion as per the need arises

- Driving the sales process and ensuring adherence to Defined SLA for support.

- Payment collection for Advances, Dispatch and retention and updating the reports

- Provide any necessary data or reports to the Management and Sales team as per the defined SLA.

- Exerts attention to detail, as customers may have the same problems; reports the problems as necessary

- Deals with any customer complaints and resolves the issue effectively.

Preferred candidate profile

- Proven work experience as a Sales support specialist or Sales support associate





- In-depth understanding of sales principles and customer service practices

- Must have worked on sales tools like CRM/ Salesforce

- Conversant with ERP

- Experience of handling similar work in an industry dealing with OEMs / Capital equipment

- Post sales handover for execution to projects team as per Master project charter guidelines and Escalation within the team in case of delays.

- Effective client management , complaint management , query resolution experience is a must for this role .

- Experience of working in the OEM industry or Capital Equipment or Machine Manufacturing industry is a must .

- BE graduate from reputed BE institutes only will be considered.

- Must be ready and willing to travel overseas - Russia / or South East Asian countries.

📌 Engineer Technical Sales For South East Asia and Russian Markets (Mumbai)
🏢 Classic Search
📍 Mumbai