ABOUT THE ROLE

F5 Global Talent is hiring an experienced Employee Relations Manager to own the relationship between F5 and the professionals we place with U.S. companies.

This is not an administrative HR or workforce-monitoring role. Dashboards and reports already exist. Your work starts where the data stops: understanding what is happening with an employee, having the difficult conversation, agreeing on what needs to change, documenting it clearly, and following through until the issue is genuinely resolved.

You’ll own performance and employee-relations issues from first conversation through closure, handle concerns raised by U.S. clients, run regular employee check-ins, identify disengagement early, and step in before performance issues turn into resignations or client problems.

This is an internal F5 Global Talent role for candidates based in India. You’ll primarily work India business hours, with overlap into U.S. business hours when required.

IMPORTANT: This role requires 5+ years in HR business partnering, employee relations, or people management where you personally handled difficult employee conversations and drove issues to resolution. Experience limited to attendance tracking, reporting, monitoring, or escalating problems to senior management is not sufficient.

WHAT YOU’LL DO

- Own employee performance conversations from first contact through verified closure
- Take ownership of repeated issues or concerns raised by U.S. clients
- Run monthly one-on-ones, with more frequent check-ins during an employee’s first 90 days or when someone is at risk
- Identify disengagement and retention risks before they become resignations
- Handle difficult conversations involving performance, corrective action, disputes, and expectations
- Agree on specific changes, owners, and deadlines in writing and follow through until they are completed
- Handle client concerns involving individual placed professionals
- Document conversations,



commitments, and outcomes clearly enough for leadership to act on
- Conduct retention conversations when appropriate, including after an employee submits a resignation
- Escalate to senior leadership only when direct intervention has genuinely not resolved the issue

WHAT WE’RE LOOKING FOR

- 5+ years of experience in HR business partnering, employee relations, or people management
- Hands-on experience personally leading difficult employee conversations
- Experience handling performance issues, corrective action, disputes, and retention situations
- Proven ability to resolve employee issues directly rather than simply escalating them
- Experience creating corrective-action plans and tracking them through verified closure
- Solid judgment and confidence when dealing with sensitive employee situations
- Excellent spoken and written English
- Strong documentation skills, including the ability to clearly record decisions and commitments
- High level of ownership, persistence, and follow-through
- Ability to work independently and make sound people decisions
- Based in India
- Ability to work India business hours with overlap into U.S. business hours when needed

NICE TO HAVE

- Experience managing or supporting remote employees serving U.S.-based clients
- Experience in BPO, outsourcing, staffing, or IT services
- Familiarity with workforce-monitoring platforms such as We360, Hubstaff, Time Doctor, or ActivTrak
- Experience with HR platforms such as Keka, Zoho People, Darwinbox, greytHR, BambooHR, or Workday
- Experience conducting retention conversations after an employee has submitted a resignation

ABOUT F5 GLOBAL TALENT

F5 Global Talent connects experienced professionals with leading U.S. companies for full-time, long-term remote roles.

We are the direct employer and provide payroll, equipment, HR support, and ongoing support throughout the engagement.

APPLY HERE https://www.f5globaltalent.com/careers/employee-success-manager-001

📌 Employee Relations Manager – Remote Workforce (India)
🏢 F5 Hiring – Global Talent
📍 India