E-Relationship Associate – Email & Chat Support

Experience: Freshers (0-1 years)

Qualification: Any Graduate

Job Type: Full-Time (3-6 months Probation then Full time conversion based on Performance)

Shift: UK/US Rotational Shifts

Week Off - Rotational Week off

Payroll -Flexwork

Work Mode: Work from Office

Job Overview

We are looking for an E-Relationship Associate to handle customer queries through Email and Live Chat. This is a Non-Voice Customer Support role requiring strong written English communication and good customer-handling skills.

Key Responsibilities

- Handle customer queries through email and chat.
- Understand customer concerns and provide accurate solutions.
- Maintain professional and courteous communication.
- Resolve queries within the defined turnaround time.
- Escalate complex issues to the appropriate team.
- Maintain accurate records of customer interactions.
- Meet quality, productivity, and customer satisfaction targets.

Requirements

- Any Graduate; Freshers can apply.
- Positive written and verbal communication skills.
- Strong English reading and writing skills.
- Good typing and computer skills.




- Ability to multitask and handle multiple customer conversations.
- Customer-focused attitude and good problem-solving skills.
- Willingness to work in UK/US rotational shifts.

Interview Dates 02.09.2026 & 03.09.2026 Interview Venue : No. 135, Ground Floor, Sankar Nagar, Salem, Tamil Nadu - 636007. BOOK YOUR SLOT TO WALK IN DIRECTLY - Email to [email protected] (Send your resume along with Date of birth , Date of interview ) Will send across the Interview Invite for the Walkin Drive on 2 nd & 3rd Sept ,2026.

Important This is a Non-Voice role. Candidates will communicate with customers primarily through Email and Chat. Interview ProcessL1 RoundEnglish written Communication AssessmentMock ChatTyping TestL2Project ManagerL3HR Manager

Please carry:Updated Resume Valid Photo ID (WRITE SHARMILA BALAJI ON TOP OF THE RESUME AS REFERENCE TO GET IN ACCESS)

Kind regards

Sharmila Balaji

91-(phone hidden)

[email protected]

Skills: email,written communication,customer,skills,chat

📌 Email & Chat Support (Non Voice Process ) Freshers @ Salem
🏢 TechGlora Integrated IT Services
📍 Salem