About the Role The Ecommerce Operations Executive will own the day-to-day execution of ecommerce marketplaces across assigned brands and markets.

The role will ensure that listings, pricing, promotions, inventory availability, customer experience and marketplace performance are managed accurately and consistently.

You will work closely with Brand, Commercial, Supply Chain and external agency teams to keep marketplace operations running smoothly and identify opportunities to improve sales and execution.

Key Responsibilities

Marketplace Operations & Execution

- Manage day-to-day operations across ecommerce platforms such as Amazon, Shopee, Lazada, TikTok Shop and other relevant marketplaces.
- Create, update and maintain product listings, content, pricing, promotions and catalogue information.
- Monitor listing status, account health, platform compliance and seller performance.
- Resolve inactive, suppressed or incorrectly displayed listings and other marketplace operational issues.
- Execute platform campaigns, vouchers, bundles, flash sales, discounts and promotional events.
- Coordinate with Brand, Commercial and agency teams to ensure campaigns are executed accurately and on time.

Sales, Inventory & Customer Experience

- Track sales, SKU performance and marketplace inventory across assigned brands and platforms.
- Identify stock-out, overstock and ageing inventory risks and coordinate replenishment with Supply Chain and fulfilment partners.
- Monitor orders, cancellations, returns and fulfilment issues and coordinate resolution where required.
- Track customer reviews, ratings, queries and complaints and ensure timely follow-up.




- Identify recurring customer or operational issues and recommend corrective actions.
- Support initiatives to improve marketplace ratings, customer experience and overall seller performance.

Performance Reporting & Insights

- Maintain daily, weekly and monthly marketplace performance trackers and dashboards.
- Monitor key metrics including GMV, units sold, traffic, conversion, inventory, promotions, returns and advertising performance.
- Coordinate with performance marketing agencies and review campaign performance against agreed objectives.
- Identify performance gaps and recommend actions to improve sales, conversion and marketplace execution.
- Monitor competitor pricing, assortment, promotions and marketplace activity.
- Share relevant performance and competitive insights with Brand and Commercial teams.

What We Are Looking For

- 1–3 years of hands-on experience in ecommerce marketplace operations, preferably with a consumer brand, ecommerce agency, marketplace enabler or distributor.
- Practical experience working with platforms such as Amazon, Shopee, Lazada, TikTok Shop or similar marketplaces.
- Comfortable managing listings, promotions, inventory, marketplace reporting and day-to-day operational issues.
- Solid Excel or Google Sheets skills with a good analytical and commercial mindset.
- Highly organised, detail-oriented and comfortable managing multiple brands, SKUs and priorities.
- Strong communication and coordination skills with the ability to work across internal teams, agencies and partners.
- Experience in FMCG, beauty, personal care, health, lifestyle or other consumer categories would be an advantage.

📌 Ecommerce Operations Executive (Global Marketplaces) (Bengaluru)
🏢 Scale Global
📍 Bengaluru