E-commerce Specialist & Operations

Manager

Join Dewdropz Build, Manage & Scale Our E-commerce Operations

Location: Prayagraj/Allahabad

Employment Type: Full-time

Experience: 25 years in e-commerce / D2C operations

Company: Dewdropz Lifestyle Pvt Ltd

About the Role

We are looking for a hands-on E-commerce Specialist & Operations Manager who can take ownership of our day-to-day e-commerce operations and help build the operational foundation of a growing D2C startup.

This is a key role for someone who is comfortable wearing multiple hats, managing people,

coordinating vendors, solving problems independently, and getting things done in a fast-

moving startup environment.

You will work closely with the founders and coordinate across website, digital marketing,

vendors, apparel, printing/POD, fulfilment, customer support, orders and returns.

What You'll Own

Manage and coordinate the entire e-commerce operations

Manage and supervise the operations team

¢ Coordinate with the website/web development team

¢ Coordinate with digital marketing and performance marketing teams

¢ Manage apparel, printing, POD and other production vendors

¢ Coordinate inventory, product availability and fulfilment

¢ Oversee order processing, dispatch and delivery

¢ Manage returns, exchanges, refunds and related processes

¢ Coordinate with logistics and courier partners

¢ Work with customer support to resolve operational issues

¢ Maintain operational trackers, reports and SOPs

¢ Monitor daily sales, orders, cancellations, returns and fulfilment performance

¢ Coordinate new product launches and website updates

¢ Identify operational gaps and build processes to improve efficiency

¢ Ensure vendors and internal teams deliver within timelines

¢ Help build systems that can scale as the business grows

Who We're Looking For





You should have real hands-on experience in e-commerce/D2C operations and understand how an online brand actually runs behind the scenes.

We're looking for someone who:

¢ Has 25 years of relevant e-commerce/D2C experience

¢ Has experience managing or coordinating multiple teams/vendors

¢ Understands the complete order-to-delivery cycle

¢ Has worked with apparel, printing, POD, manufacturing or fulfilment vendors

¢ Understands returns, exchanges, refunds and customer operations

¢ Is comfortable working with websites and e-commerce platforms

¢ Can coordinate with digital marketing teams and understand basic performance metrics

¢ Is highly organised and comfortable managing multiple priorities

¢ Can create and improve processes rather than waiting for instructions

¢ Is confident communicating with vendors and external partners

¢ Is comfortable using Excel/Google Sheets and operational tools

¢ Can manage a small team and hold people accountable

¢ Is a strong problem solver and takes ownership

Startup Mindset Is Key

This is not a 9-to-5 follow instructions role.

We need someone who is willing to build things from scratch, figure things out, take responsibility and work closely with the founders.

What You'll Get

¢ Opportunity to become a core member of a growing startup

¢ High ownership and decision-making responsibility

¢ Direct exposure to founders and all major functions of the business

¢ Opportunity to build and lead the e-commerce operations function

¢ A chance to grow with the company as we scale

Ideal Candidate

Someone who has worked in a D2C/e-commerce brand or startup and understands that successful e-commerce is much more than just running a website.

You should be able to connect the dots between:

Product Vendor Production Website Marketing Order Fulfilment

Customer Return Reporting and make the entire system work smoothly.

📌 E-commerce Specialist & Operations Manager (Prayagraj)
🏢 Dewdropz Lifestyle
📍 Prayagraj