Duty Manager || Front Office Manager || Front Office Supervisor

About the Role:

We are seeking a agile and service-driven Duty Manager || Front Office Manager || Front Office Supervisor to oversee daily hotel operations and ensure a seamless guest experience. The ideal candidate will act as a key point of contact for guests, manage operational challenges, and maintain high service standards during assigned shifts.

Key Responsibilities

- Supervise day-to-day hotel operations and ensure smooth functioning of all departments.
- Act as the management representative during assigned shifts.
- Ensure high standards of guest service, hospitality, grooming and operational excellence.
- Handle guest complaints, requests and escalations professionally and ensure timely resolution.
- Coordinate with Front Office, Housekeeping, F&B;, Engineering and Security teams.
- Monitor check-in, check-out,



room allocation and VIP guest arrangements.
- Conduct regular operational inspections and ensure compliance with hotel SOPs.
- Good knowledge of IDS and hotel operational systems

Preferred Candidate Profile:

- 3-8 years of experience in hospitality/front office operations
- Experience in a 4-Star / 5-Star / Luxury Hotel preferred.
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Customer-focused with a professional and presentable personality
- Ability to work under pressure and in rotational shifts
- Degree or diploma in Hotel Management preferred

Perks and benefits Free meal, Provident fund, Life insurance

📌 Duty Manager || Front Office Executive || Front Office Supervisor (New Delhi)
🏢 Freelancer
📍 New Delhi