Location: Madurai (CDR Mall, Anna Salai, Managiri, KK Nagar)
Key responsibilities:
- Manage smooth daily operations of Box Office, F&B;/Concession, Ushers, Housekeeping and Security.
- Ensure all movie shows start and finish on time.
- Conduct pre-opening and closing inspections.
- Ensure auditoriums are clean, properly maintained and ready before each show.
- Monitor projection, sound and air-conditioning and immediately escalate technical problems.
- Handle and resolve customer complaints professionally.
- Maintain high standards of guest experience and service.
- Allocate duties to staff and monitor their performance.
- Ensure staff maintain grooming, punctuality and discipline.
- Conduct shift briefings.
- Support training of recent employees.
- Verify opening/closing cash according to SOP.
- Monitor F&B;/concession stock.
- Ensure compliance with fire and safety procedures.
- Prepare daily operational reports.