Location: Anywhere in India

Travel: Extensive travel across India and international destinations

Reporting to: Core Leadership Team

Company Description

Rezolv is an aviation-focused technology company that delivers AI-powered automation for passenger disruption management and crew layover planning. Its proprietary platforms streamline disrupted passenger re-accommodation from hotel sourcing and booking through to invoice reconciliation, helping airlines recover faster and strengthen operational resilience. Rezolv has also introduced industry-first AI-driven crew layover management and disruption forecasting, enabling carriers to reduce costs, anticipate demand, and optimize operations.

The company’s solutions integrate with major crew management and internal systems and are supported by 24×7 operations assistance, real-time dashboards, unified invoicing, and predictive insights. Already trusted by airlines representing 97% of the Indian market, Rezolv works with leading hotel and transport providers to deliver speed, reliability, and measurable efficiency at scale.

Role Description The Director – Hotel Sourcing & Strategy is a full time role, responsible for leading Rezolv’s global hotel sourcing, supplier strategy, and commercial performance. This role oversees hotel partner selection, rate negotiations, contract management, and portfolio optimization to support disrupted passenger accommodation and crew layover requirements. The director designs and executes sourcing strategies, builds strong relationships with hotel chains and independent properties, and aligns inventory and service levels with airline client needs.

Day-to-day responsibilities include analyzing demand and performance data, managing budgets and commercial terms, collaborating with sales, product, and operations teams, and ensuring service quality and compliance across all hotel partners. The role also involves developing playbooks and training materials, monitoring market trends in hospitality and aviation, and presenting strategic insights and performance reports to senior leadership and key clients.

Qualifications

- Strong commercial and financial acumen with proven skills in Budgeting and cost optimization for large, multi-partner hotel programs.
- Demonstrated Sales experience of 10-12+ years in hospitality, travel procurement, or aviation, including partner acquisition, account management, and contract negotiation.
- Experience in Training teams and partners on sourcing standards, service expectations, and operational processes.
- Marketing capabilities to position Rezolv’s hotel network, support go-to-market initiatives, and enhance partner and client engagement.
- Strong Indian market knowledge
- Background in hotel sourcing, revenue management, procurement, or hospitality strategy, preferably in airline, travel tech, or OTA environments.
- Excellent analytical, data interpretation, and reporting skills, with proficiency in using dashboards and productivity tools.
- Strong stakeholder management, negotiation, and communication abilities, comfortable working with senior leaders and external partners.
- Bachelor’s or master’s degree in Business, Hospitality Management, Tourism, or a related field, or equivalent

Key Responsibilities

1. Destination Sourcing Strategy

- Build Rezolv's hotel sourcing strategy by destination.




- Determine the appropriate hotel mix for each destination across 3-star, 4-star and 5-star properties.
- Develop destination-level supply plans covering primary, secondary and contingency hotels.
- Identify markets where Rezolv requires additional supply because of limited availability, pricing pressure or insufficient hotel quality.
- Maintain an active view of new hotel openings, hotel renovations, ownership changes and changes in market supply.

2. Hotel Identification & Qualification

- Build a pipeline of hotels suitable for crew and corporate accommodation.
- Evaluate hotels against commercial, operational and location criteria.
- Assess proximity to airports, crew transportation requirements, room availability, food and beverage capability, check-in flexibility and other operational requirements.
- Review hotel facilities, room types, meeting / crew areas, security, cleanliness and other relevant standards.
- Coordinate physical hotel inspections where required.
- Maintain accurate property information, photographs, amenities and operational details.
- Establish a structured hotel qualification process before properties enter Rezolv's preferred network.

3. Market Research & Rate Intelligence

- Conduct destination-level hotel rate research before entering negotiations.
- Benchmark hotel proposals against: Current BAR, Corporate rates, Comparable hotels, Historical rates, Seasonality, Occupancy, Demand compression, Day-of-week patterns, Expected room-night volumes
- Understand hotel displacement economics and use this knowledge during negotiations.
- Identify markets where hotels have stronger negotiating leverage and markets where Rezolv has purchasing leverage.
- Build destination rate benchmarks to guide negotiation teams.
- Continuously monitor market movement after contracts are signed.

4. RFP & Commercial Negotiation

- Design and manage hotel RFPs for recent destinations and programmes.
- Issue structured requirements covering room rates, inventory, meals, taxes, cancellation, release periods and other commercial conditions.
- Evaluate competing hotel proposals on a total-cost basis rather than room rate alone.
- Negotiate: Room rates, Room-type allocations, Guaranteed / committed inventory, Release periods, Blackout dates, Cancellation terms, Early check-in / late check-out, Meal arrangements, Crew amenities, Transport arrangements, Complimentary rooms, Upgrades, Taxes and inclusions, Payment terms and Service-level commitments.
- Negotiate both annual / fixed agreements and energetic commercial arrangements where appropriate.

5. Inventory Procurement

- Secure sufficient room inventory to support contracted airline requirements.
- Determine inventory requirements using expected room nights, crew patterns and destination demand.
- Negotiate inventory commitments with hotels where volume justifies them.
- Monitor utilisation against contracted inventory.
- Identify underutilised inventory and adjust commercial arrangements.




- Develop contingency inventory for high-compression destinations.
- Build alternative hotel options to protect Rezolv against hotel oversell, closures or sudden availability constraints.

6. Supplier Performance & Commercial Governance

- Establish hotel supplier performance standards.
- Monitor hotels against contracted rates, availability and service commitments.
- Track instances of: Rate non-compliance, Refused bookings, Inventory shortages, Incorrect hotel information, Service complaints and Contractual deviations amongst others
- Work with Operations and Account Management to resolve recurring supplier issues.
- Escalate persistent underperformance and recommend replacement where necessary.
- Develop hotel scorecards covering commercial and operational performance.

8. Continuous Cost Optimisation

- Treat sourcing as an ongoing commercial function rather than a once-a-year contracting exercise.
- Review contracted rates against market pricing throughout the contract period.
- Identify opportunities for rate reductions when market conditions soften.
- Renegotiate when volumes increase materially.
- Identify opportunities to consolidate room nights with preferred hotel partners to increase purchasing leverage.
- Analyse total accommodation cost by destination, hotel and client.
- Work with Finance and Commercial teams to understand the margin impact of sourcing decisions.

9. Airline Requirement Translation

- Work directly with the Airline BD and Operations teams to understand customer requirements.
- Convert airline requirements into specific hotel sourcing criteria.
- Develop sourcing strategies for new airline bases, routes and destinations.
- Respond rapidly to new accommodation requirements arising from airline network changes.
- Ensure hotel selection balances crew experience, operational reliability and commercial cost.
- Maintain sufficient depth of supply to support irregular operations and unexpected demand.

- 10. International Sourcing
- Build Rezolv's sourcing capability in international destinations as the business expands.
- Develop relationships with international hotel groups and independent properties.
- Understand regional contracting practices and hotel commercial structures.
- Establish local market intelligence for key international destinations.
- Travel to priority markets for supplier development, negotiations and property inspections.

11. Hotel Relationship Management

- Build senior relationships with General Managers, Directors of Sales, Revenue Managers, Commercial Directors and regional hotel group leadership.
- Establish Rezolv as a credible and valuable source of room-night business.
- Maintain relationships beyond individual contract negotiations.
- Use supplier relationships to gain early visibility into pricing, availability and hotel changes.
- Build strategic partnerships with hotel groups where volume justifies preferred commercial arrangements.

12. Sourcing Team Leadership

As the function scales

- Recruit and develop destination sourcing managers and contracting professionals.
- Establish negotiation frameworks and destination playbooks.
- Set sourcing targets and performance benchmarks.
- Review negotiation performance and savings achieved.
- Build standardised processes for hotel qualification, RFPs, contracting and renewals.
- Introduce data-driven sourcing practices across the team.

📌 Director – Hotel Sourcing & Strategy (India)
🏢 REZOLV
📍 India