Desktop Support Engineer Responsibilities:

- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Knowledge of TCP/IP, DHCP DORA process, DNS, LAN, & VLAN
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies
- Basic Server knowledge is require.

End-user support- About 250 IT users, Approx.15 tickets per day; Users mostly WFH_- hence, remote

Support from our office over TeamViewer and MS Teams; Ticket support includes hardware, software

And Zscaler VPN set-up related issues

Ticketing tool -Handling tickets using ServiceNow (global) and OS ticket (local) & Service provider can use





Our OS ticket, or bring in another ticketing tool of their choice, which must be hosted on our server in office/cloud.)

User management In EXCEL Format- IT User addition / maintenance / deletion -on excel and our portal.

Asset management-Covers hardware and software assets; maintain our excel database, and user asset

Assignments on our portal; regular inventory; support asset audit.

O365 expert support – Azure AD management, Mail and Teams support, Azure Back-up, and Storage management, coordination with global team.

Reporting- Monitoring daily and weekly; Monthly Service Report; Monthly Service Review meeting; We

Need escalation matrix at service provider.

Audit-readiness- Maintain SOP’s, and all documents for respective services.

Active Directory

📌 Desktop Support Engineer (Pimpri-Chinchwad)
🏢 orbit techsol india
📍 Pimpri-Chinchwad