Configuring and troubleshooting Windows 7 & Windows 10 systems
Providing remote assistance to client computers
Knowledge of installing, upgrading, and deploying Windows Server 2012 and related services
Hands-on experience in troubleshooting desktops and laptops
Positive understanding of DHCP, DNS, TCP/IP
Troubleshooting network connectivity, network printers, and user access issues
Experience in Outlook configuration and issue resolution
Installation, configuration, and maintenance of printers (LAN & server-based)
Ability to access and troubleshoot remote user systems
Strong capability to handle workload and manage multiple tasks/projects
Excellent communication skills (verbal & written)
Responsibilities and Duties
- Desktop Support
- Desktop Engineering
- End-user troubleshooting and issue resolution
- Ensure smooth IT operations and quick turnaround on issues
- Maintain documentation and follow IT support processes
Key Skills Required
- Desktop Support & Troubleshooting
- Active Directory (User management, access control, GPO basics)
- Windows Server (2012/2016/2019 basic administration)
- Microsoft Office 365 (O365) administration & troubleshooting
- Networking basics (DHCP, DNS, TCP/IP)
- Remote Desktop Support
- Printer configuration & troubleshooting
- Outlook & Email support
- Strong communication and interpersonal skills