Key Responsibilities

- Provide onsite/field support to users at client locations.

- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other peripherals.

- Troubleshoot Windows 10/11, MS Office, Outlook, applications, and operating-system issues.

- Perform OS installation, formatting, system configuration, software installation, and upgrades.

- Troubleshoot hardware issues such as RAM, HDD/SSD, motherboard, keyboard, mouse, monitor, etc.

- Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN, and internet connectivity issues.

- Configure and troubleshoot local, network, and shared printers.

- Provide basic support for Active Directory, user accounts, password resets, and domain joining.

- Handle IT support tickets and ensure issues are resolved within defined SLA timelines.





- Maintain records of hardware, software, and IT assets at client locations.

- Coordinate with vendors for hardware repair, replacement, and warranty-related issues.

- Perform preventive maintenance and routine system health checks.

- Escalate complex issues to the Network, Server, or L2/L3 support teams.

- Maintain proper documentation of incidents, resolutions, and field visits.

- Travel to different client locations as required for onsite support

- Interested Candidate share your [email protected]

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Desktop Support Engineer -Field (Thane)
🏢 Verastar Solutions
📍 Thane