– Desktop Support Engineer

Experience: 1–2 Years

Employment Type: Full-time

Location: Janak Puri , New Delhi

Role: Desktop Support Engineer / IT Support Engineer

Job Summary

We are looking for a Desktop Support Engineer with 1–2 years of experience to provide L1/L2 technical support to end users. The candidate will be responsible for troubleshooting desktop/laptop hardware, Windows OS, software, printers, networking, email, and other IT-related issues. The role also involves ticket management, IT asset tracking, user onboarding, and remote/onsite support. These responsibilities align with current India-based desktop support roles. IIndeed+2

Key Responsibilities

- Provide L1/L2 support for desktops, laptops, printers, scanners, and other IT peripherals.
- Install, configure, upgrade, and troubleshoot Windows 10/11 operating systems.
- Diagnose and resolve hardware issues involving RAM, HDD/SSD, motherboard, display, keyboard, mouse, etc.
- Troubleshoot MS Office, Outlook, Teams, OneDrive, and other business applications.
- Configure and troubleshoot LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP issues.
- Perform basic Active Directory tasks such as user creation, password resets, account unlocks, and permissions.
- Provide remote support using tools such as Quick Assist, AnyDesk, TeamViewer, or similar tools.
- Handle IT support tickets and ensure issues are resolved within defined SLA/TAT.
- Maintain proper documentation of incidents, resolutions, and troubleshooting activities.
- Support new-joiner onboarding, laptop allocation, software installation, and user setup.
- Maintain and update IT asset inventory.




- Coordinate with vendors for hardware repairs, warranty claims, and printer/network issues.
- Escalate complex technical issues to the appropriate L2/L3 or infrastructure teams.
- Follow company IT security policies and standard operating procedures.

Required Skills
- 1–2 years of experience in Desktop Support / IT Support / Helpdesk.
- Good hands-on knowledge of Windows 10/11.
- Strong hardware and software troubleshooting skills.
- Basic knowledge of networking concepts – IP, DNS, DHCP, LAN, Wi-Fi and VPN.
- Working knowledge of MS Office and Outlook.
- Basic understanding of Active Directory.
- Experience with ticketing/helpdesk tools is preferred.
- Knowledge of remote support tools.
- Good communication and interpersonal skills.
- Solid troubleshooting and problem-solving ability.
- Ability to work independently as well as part of an IT support team.

Educational Qualification
- Diploma / Graduate / BCA / B.Sc. / B.Tech / BE in Computer Science, IT, Electronics, or a related field.
- CompTIA A+, Network+, ITIL Foundation, or similar certification would be an added advantage.

Key Performance Indicators
- Ticket resolution within agreed SLA.
- First-call/first-level resolution rate.
- User satisfaction.
- Accurate ticket and asset documentation.
- Timely onboarding/offboarding support.
- Reduction in recurring desktop and hardware issues.

Ideal candidate: Someone with 1–2 years of hands-on experience who is comfortable troubleshooting Windows, hardware, Outlook/MS Office, printers, basic networking, Pay: ₹22,000.00 - ₹35,555.00 per month

Work Location: In person

📌 Desktop Support Engineer (Janakpuri)
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