Troubleshoot the day to day desktop/laptop calls and resolve the issue as per the SLA.
- Install the OS (Windows 10 and 11) and Apple MAC OS 11.xx and up-gradation current OS accordingly.
- Troubleshooting the Windows OS (Windows 8 &8.1, Windows 10, Windows 11.
- Troubleshooting of MAC system OS (Mac OS X 11.xx).
- Install the Microsoft application and other academic-related softwares.
- Installation and reinstallation of OS and other applications.
- Give the telephonic/self-help support to student’s laptops on need basis.
- Address network related issues in hostel room and blocks (Wi-Fi & LAN) in coordination with network vendors.
- Maintain the asset details and give the assets number to all the devices including accessories
- Maintain the configuration checklist for faculty laptops, staff laptop and desktop, classroom system, LAB systems Before any refresh
- Follow the standard checklist during provisioning of any Laptop/Desktop towards users
- Help users for the VC ,or UC or Events, if required at designated venues with in campus
- Coordinate with Vodafone / Airtel (corporate connection) for the corporate connections activation and deactivation of IIMB staff.
- Coordinate with the IIMB staff and coordinate with telephone vendor for international roaming pack activation & deactivation, coordinating the bill processing.
- Give basic support to all the smartphone.
- Maintain IMAC report.
- Install the external hard disk and schedule the backup as per IIMB identified data and backup policy.
- Storage of hard disk is responsibility of IIMB.
- Install one drive/dropbox and schedule the backup in all the departments as per IIMB backup policy.
- End-user side UPS management.
- Scheduling video-call meetings through Zoom/ Teams/ WebEx.
- Ability to coordinate these meetings remotely.
- Provide technical support before exam time at locations for the digital exams on various platforms like Mettl / Digi Exam / Digiproctor.
- Provide necessary support for events, seminars within Campus as per request without any interruption of regular services
- Classroom equipment malfunction.
- Software installation.
- Network connectivity (LAN & WiFi).
- Fixing Windows and MAC OS and application issues.
- Antivirus updating and troubleshooting
- Network printers, desktop printers and scanners troubleshooting