Role & responsibilities

Role Name: - Sr Desktop Support Engineer

Client- Bhiwandi ( maharashtra )

Client Location-

CWH Mumbai Spares and Mumabi SP WH.WH-B7, Antariksh Logidrome, Village Amne, City- Bhiwandi, Pin- 421302

Type of Job: - WFO

No of days working in a week: - 6 days

Shift- 9 AM- 6 PM

Job Descriptions: - Desktop Support Engineer

Operating Systems Client: Windows,10 & 11.

- Installing and administering network print server • Managing backups and restoration of data using • Familiar with computer applications such as MS-OFFICE , O365 , • Experience with LAN, WAN.
- installations of printers, scanner • Creating tickets for the agent.
- VPN issues, Trouble shootings of PC and Laptops.
- Install and upgrade of all Hardware and Softwares, • Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches] • Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues.




- Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%.
- Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution.
- Knowledge on Remote Desktop and Remote Assistance.
- Ensure security through access controls, backups and firewalls.
- Upgrade systems with recent releases and models, Configuration and troubleshooting of MS-Outlook Clients.
- Providing solutions for problems with network printers, network connectivity, and hardware and software problems.
- Take over all ownership of all user calls logged and ensuring resolution of calls within SLA.
- Remote Server Administration through VNC, Remote Desktop Connection , Bit Locker , Mapping of n/w drive

If interested, please share your updated CV along with the details below to take your CV for further technical evaluations:

[email protected] call: (phone hidden)

📌 Desktop Support Engineer 2 (Bhiwandi)
🏢 Progressive Techserve
📍 Bhiwandi