Area(s) of responsibility A D365 CRM Senior Technical Lead with deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service/Field Service and Marketing) and integration.

Key Skills Required

- Minimum 10+ years of CRM Configuration & Customization experience is must.
- Must have done worked on large transformation programs in onshore offshore delivery model
- Must have worked on client facing engagements
- Must have done at least one end to end implementation with integration
- Design and coding experience in skills viz. (Visual Studio, C# and IIS-Dynamics CRM)
- Experience in agile delivery and deployment, continuous integration and build processes
- Strong analytical and problem solving skills; ability to work creatively in problem solving workplace
- Knowledge of ERP System like Oracle JDE, Omega, OCPQ would be added advantage
- Excellent written and verbal communication skills
- BE/B.Tech./MCA/MBA with a sound industry experience

Client Responsibilities





- Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
- Execute & participate in application design sessions and make solution recommendations
- Deep understanding of Integration & Data Migration methods/tools within D365 CRM
- Deep knowledge of configuring and customizing CRM application
- Develop CRM Application using .NET Plugins extensions
- Ensuring that design is in line with the business requirements
- Leading effective communication, delivery with end stakeholders & clients

People Responsibilities

- Building a quality culture
- Foster teamwork and lead by example
- Training and mentoring of project resources
- Participating in the organization-wide people initiatives

Preferred Skills

- CRM Configuration & Customization (Plugins/Workflows/Power Platform etc)
- D365 CRM Certified

📌 CRM Func Lead Consultant - Enterprise Apps (India)
🏢 Birlasoft
📍 India