Greetings from Sutherland!

We are looking for a customer-focused and enthusiastic Customer Support Executive to join our International Non-Voice Process team. The ideal candidate will handle customer queries through email, chat, and other digital channels, resolve issues efficiently, and deliver a high standard of customer service while maintaining quality and productivity targets.

Job Title

Customer Support Executive – International Non-Voice Process

Location

Chennai

Key Responsibilities

Handle customer queries and requests through email, chat, and other non-voice support channels.

Resolve customer inquiries, complaints, and service requests professionally and within defined timelines.

Provide accurate information about products, services, processes, and company policies.

Understand customer concerns and provide appropriate solutions through written communication.

Document customer interactions accurately and update records in the CRM system.

Maintain proper case notes and ensure timely follow-up on pending customer issues.

Escalate complex or unresolved issues to the appropriate team when required.

Meet individual and team performance metrics, including quality, productivity, response time, and customer satisfaction.

Maintain confidentiality of customer information and adhere to company policies and data-security guidelines.

Work in rotational shifts, including night shifts, based on business requirements.

Eligibility Criteria

Excellent written and verbal communication skills in English.

Strong customer service and problem-solving skills.

Good typing speed and accuracy.





Basic computer knowledge and familiarity with MS Office.

Ability to communicate professionally through email and chat.

Ability to work in a fast-paced environment and manage multiple customer cases simultaneously.

Willingness to work in rotational/night shifts.

Prior experience in an international non-voice process is preferred but not mandatory.

Required Skills

Excellent written communication and comprehension skills.

Strong customer-centric approach.

Good typing speed, grammar, spelling, and attention to detail.

Ability to multitask and manage time effectively.

Solid analytical and problem-solving skills.

Good interpersonal and communication skills.

Basic knowledge of MS Office, CRM tools, email, and chat-support platforms.

- Ability to understand customer concerns and provide clear, concise written responses.

Preferred Experience

Freshers and experienced candidates are welcome to apply.

Experience in BPO, customer support, email support, chat support, or international non-voice processes is an added advantage.

Work Location

Sutherland – Gateway Office Parks

GST Road, Perungalathur,

Chennai – 600 063, Tamil Nadu.

Selection Process

HR Interview

SD Panel Interview

Language Assessment

Interested Candidates Can

Walk in to our office between 11:00 AM and 2:00 PM.

Apply through Naukri.

For walk-in interviews: Please mention "HR Sharon / Malavika" at the top of your resume for reference.

Disclaimer

Sutherland never asks for payment or favors in exchange for job opportunities. Report suspicious activity to [email protected].

📌 Customer Support (India)
🏢 Sutherland
📍 India