Job Title: Customer Support Representative

Job Summary:The Customer Support Representative is responsible for assisting customers by providing information, resolving complaints, and ensuring customer satisfaction through phone, email, live chat, or in-person support.

Key Responsibilities

- Respond to customer inquiries promptly and professionally.
- Resolve customer complaints and provide appropriate solutions.
- Process orders, returns, refunds, and exchanges.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the appropriate department.
- Follow up with customers to ensure their issues are resolved.
- Provide product and service information.
- Meet customer service quality and performance standards.

Required Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Patience, empathy, and a customer-focused attitude.




- Basic computer and data entry skills.
- Ability to work independently and as part of a team.
- Time management and multitasking skills.

Qualifications:
- High school diploma or equivalent (Bachelor’s degree preferred by some employers).
- Previous experience in customer service is an advantage.
- Familiarity with customer relationship management (CRM) software is a plus.

Work Environment:
- Office-based, call center, or remote work depending on the company.
- May require versatile working hours, including weekends or holidays.

This role is essential for building customer loyalty and maintaining a positive company reputation. Pay: ₹10,780.80 - ₹30,801.02 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Customer Support Representative (Gurugram)
🏢 Data static solution
📍 Gurugram