Company Description NoBroker.com is India’s first proptech unicorn and a brokerage-free property search platform that directly connects owners with tenants and buyers. Founded in 2014 by alumni of IIT and IIM, the company now serves over 3 million customers monthly across major cities including Mumbai, Bengaluru, Pune, Chennai, Delhi-NCR, and Hyderabad.

Backed by leading global investors such as Google, General Atlantic, and Tiger Global, NoBroker.com is built on transparency and eliminating information asymmetry in real estate. The team of 2000+ professionals offers a wide range of services including verified properties, relationship management support, rental agreements, home services, home loans, and society management software. The organization promotes a meritocratic culture with strong growth opportunities, work independence, and competitive compensation.

Role Description The Customer Support | Relationship Manager role is a full-time, on-site position based in Bengaluru South. This role involves managing end-to-end customer interactions, including responding to inquiries, resolving issues, and guiding users through property search, rental agreements, and other NoBroker services.

The individual will build and maintain long-term relationships with owners, tenants, and buyers by understanding their needs, recommending suitable solutions, and ensuring a smooth experience on the platform. Daily responsibilities include handling phone calls, emails, and chat queries,



coordinating with internal teams to address service requests, and tracking customer cases to timely closure. The role also includes gathering feedback to improve processes, maintaining accurate records in the CRM system, and meeting defined customer satisfaction and service quality targets.

Qualifications

- Customer service and relationship management skills, including active listening, empathy, and a solid customer-first mindset.
- Communication and interpersonal skills, with proficiency in English and local languages (Kannada/Hindi) and the ability to explain complex information clearly.
- Problem-solving and conflict resolution abilities, with capacity to manage escalations and handle high-pressure situations calmly.
- Basic technical proficiency with online platforms, CRM tools, and standard office software for data entry and case tracking.
- Sales and negotiation skills to recommend suitable services, influence decisions ethically, and support conversions without brokerage.
- Organizational and time-management skills to handle high call volumes, prioritize tasks, and meet service-level agreements.
- Prior experience in customer support, relationship management, real estate services, or a related field is preferred.
- Minimum of a bachelor’s degree in any discipline; relevant certifications in customer service or sales are an added advantage.
- Ability to work on-site in Bengaluru South, with flexibility for shift-based work as per business requirements.

📌 Customer support | Relationship manager (Bengaluru)
🏢 NoBroker.com
📍 Bengaluru