Customer Support & Inside Sales Team Lead with 5+ years of experience in Customer Success, Inside Sales, and Premium Client Servicing required for a Multi-Designer Luxury Fashion Brand located in Mumbai

Prior fashion or luxury retail experience preferred, with knowledge of garment measurements, sizing, fits, and fabrics

JD

- Lead and manage a team of 5 Customer Success Associates, driving team performance, productivity, and achievement of sales and conversion targets
- Manage the end to end customer journey, including pre-sales enquiries, sales conversion, and post-sales support for luxury fashion clients
- Drive monthly and quarterly revenue and conversion targets through effective lead management, follow-ups, sales coaching, and performance monitoring
- Engage with high-value and premium clients, understand their requirements, and provide personalised product recommendations and styling assistance
- Oversee customer interactions across multiple channels, ensuring timely responses, effective follow-ups,



and maximum conversion opportunities
- Manage CRM workflows, order coordination, delivery updates, customer escalations, and post-sales relationship management while maintaining premium service standards
- Track team KPIs, mentor and train team members, and drive improvements in sales performance, customer experience, and retention

Salary: As per industry standards and candidate experience

Kindly share your CV on [email protected] with the subject Inside Sales TL mentioning your current salary, expected salary, notice period, and reason for leaving your current organisation.

Job Type: Full time

Pay: Up to ₹1,200,000.00 per year

Application Question(s)

- What is your current monthly salary?
- What is your expected monthly salary?
- How soon can you join if shortlisted? (in days)

Work Location: In person

📌 Customer Support & Inside Sales Team Lead (Mumbai City)
🏢 Altruist Fostering Services
📍 Mumbai City