About Vediko

We are a purpose-driven Indian food brand built on purity, traceability, and honest sourcing. From A2 Bilona Gir Cow Ghee to raw honey and cold-pressed oils, everything we make is farm-first and lab-tested. We have served over 1 lakh families across India, and our customers trust us because we treat them like family. Your job is to protect that trust, one conversation at a time.

The Role

You are the voice of Vediko. When a customer calls, messages, or comments, you are the person who listens, helps, and makes things right. This is a frontline role for someone who is patient, polite, and genuinely likes helping people.

What you will do

- Respond to customer queries across call, WhatsApp, email, and Instagram / Facebook comments and DMs.
- Resolve complaints related to product, delivery, and payment quickly and calmly.
- Sort out non-delivery issues by coordinating between the courier and the customer.
- Route queries to the right person when something is beyond your desk,



and follow up till it is closed.
- Keep clean records of every query and complaint so nothing slips through.

What we are looking for

- Basic spoken and written English that is clear and grammatically correct.
- A polite, warm tone even when the customer is upset.
- Good organisation: you track tasks and complaints instead of relying on memory.
- Common sense to know when to solve it yourself and when to escalate.
- Comfort with WhatsApp, email, and basic tools (we will train you on ours).

Nice to have

- Prior experience in customer support, telecalling, or D2C / e-commerce.
- Knowledge of Hindi and one more regional language.

Why join us

- Be part of a quick-growing, mission-led brand where your work directly shapes customer trust.
- A small, supportive team where you learn quickly and your voice is heard.
- Room to grow as we grow.

📌 Customer Support Executive (New Delhi)
🏢 Vediko
📍 New Delhi