Role Summary The Customer Support Executive – Chat Support will be responsible for handling customer queries through online chat platforms, ensuring timely, accurate, and satisfactory resolution. The role requires excellent written communication skills, customer empathy, and a valuable understanding of e-commerce processes related to fashion and imitation jewellery.

- Handle customer interactions via chat support on website, marketplace, and social media platforms
- Resolve customer queries related to orders, delivery status, returns, refunds, cancellations, product details, and offers
- Provide accurate information regarding products, pricing, policies, and promotions
- Coordinate with warehouse, logistics, and internal teams to resolve customer issues
- Maintain high standards of customer satisfaction (CSAT) and response turnaround time
- Document customer interactions and update cases in CRM systems
- Follow defined SOPs, quality guidelines, and escalation processes
- Identify recurring issues and share feedback for process improvement

📌 Customer Support Executive (Jaipur)
🏢 Voylla
📍 Jaipur