Customer Support Executive

About the Role

We are looking for a Customer Support Executive to join our team in Whitefield, Bengaluru. The ideal candidate should have strong verbal and written communication skills, a customer-focused approach, and the ability to work effectively in a US-shift environment.

This role is suitable for fresh graduates as well as professionals with 03 years of experience who are interested in building a career in customer support and client servicing.

Role Details

ParameterDetailsJob TitleCustomer Support ExecutiveExperience03 YearsEducationBachelors Degree in any disciplineLocationWhitefield, BengaluruWork ModelWork From Office (WFO)Working Days5 days a weekShiftUS Shift 7:30 PM to 4:30 AMShift AllowanceProvided as per company policy

Key Responsibilities

- Handle customer queries and provide timely and professional resolutions through phone, email, and/or chat.
- Understand customer concerns and provide accurate information and appropriate solutions.
- Maintain a high level of customer satisfaction through effective communication.
- Document customer interactions, issues, and resolutions accurately in the relevant systems.
- Follow defined processes, service standards, and escalation procedures.
- Coordinate with internal teams to resolve customer issues within agreed timelines.
- Maintain a positive, professional, and customer-centric approach in all interactions.
- Meet defined performance metrics such as response time, resolution time, quality, and customer satisfaction.




- Ensure compliance with company policies, procedures, and data confidentiality requirements.
- Be flexible to work in the assigned US shift and support business requirements.

Required Skills & Qualifications

- Bachelors degree in any discipline.
- 03 years of experience in customer support, customer service, BPO, contact centre, or a related field.
- Freshers with strong communication skills are encouraged to apply.
- Excellent verbal and written communication skills in English.
- Strong listening, interpersonal, and problem-solving abilities.
- Customer-focused attitude with patience and a professional approach.
- Good computer literacy and ability to work with multiple systems/applications.
- Ability to learn quickly and adapt to new processes and technologies.
- Comfortable working in a US shift (7:30 PM 4:30 AM).
- Willingness to work from the office 5 days a week in Whitefield, Bengaluru.

What We Offer

- Opportunity to work with an AI-driven technology company.
- Exposure to international customers and global business processes.
- US shift allowance as per company policy.
- Work in a cooperative and technology-driven environment.
- Opportunities for learning, skill development, and career growth.

Ideal Candidate We are looking for someone who is articulate, customer-focused, positive, adaptable, and willing to work in a US-shift environment. Candidates with strong communication skills and a willingness to learn are encouraged to apply, even if they are fresh graduates.

📌 Customer Support Executive (Bengaluru)
🏢 Talent Synergy Solutions
📍 Bengaluru