Ravelcare | Full time | Work from home | Immediate joiners

About Ravelcare

Ravelcare is a BSE-listed, Shark Tank India featured D2C personalised haircare and skincare brand with 6 lakh+ customers. We sell online and support runs on inbound calls, WhatsApp, email and Instagram. This role is the voice customers hear when something goes right or wrong.

What you'll do

- Take inbound customer calls and handle chats on WhatsApp, email and Instagram DMs within agreed response times
- Resolve order issues: tracking, delays, wrong or damaged products, returns, refunds, address changes
- Guide customers on product usage, routines and hair or skin concerns (training provided)
- Coordinate with operations and courier partners to close open tickets
- Log every interaction accurately in our support tools and Shopify
- Flag repeat complaints and product feedback to the team
- Convert support conversations into repeat orders where relevant

What we need

- 1 to 3 years in customer support, preferably e-commerce or D2C, with voice process experience
- Fluent in Hindi and English, written and spoken. Any additional regional language is a plus
- Comfortable with Shopify,



WhatsApp Business, Google Sheets. Freshdesk or Zoho Desk experience preferred
- Calm under pressure, patient with angry customers, and able to say no politely
- Able to work fixed shifts including weekends on rotation
- Available to join immediately (within 7 days).

Mandatory setup (non-negotiable)

- Own laptop (Windows 10+ or macOS, working webcam and mic)
- Stable broadband, minimum 20 Mbps, with mobile hotspot backup
- Quiet workspace free from background noise. There is voice requirements, so no exceptions
- Headset for calls
- Power backup preferred

Working hours 6 days a week, 9-hour shifts, rotational week off. Single shift 9am-6pm.

Compensation

₹25,000 to ₹36,000 per month based on experience, plus performance incentives tied to performance.

How to apply

Email your CV to [email protected] with subject line "Customer Support Executive - Remote - Immediate". Add one line on your laptop specs, internet speed and earliest joining date. Applications without this will not be reviewed.

📌 Customer Support Executive (Remote) (Mumbai)
🏢 Ravel
📍 Mumbai