Job Title: Customer Support Executive
Location: Remote
Type: Full-time
Experience: 0–2 years preferred
About PiePay
You’ve probably lived the problem we solve: you find the perfect deal on an e-commerce platform, only to discover that the best discount isn’t available on your card. Millions of shoppers miss out on card offers every day for exactly this reason.
PiePay fixes that. We connect online shoppers with registered cardholders—buyers unlock the best card offers without owning the card, while cardholders earn from benefits that would otherwise go unused. It’s a community where users benefit from each other.
We have 600k+ users, fast-growing volumes, and a product people tell their friends about. And we’re just getting started!
PiePay is founded by three IIT Madras alumni and backed by 100x.vc .
Role Overview
We’re looking for a Customer Support Executive to be the voice of PiePay for our users. You’ll handle customer queries across calls, chat, email, and social media—helping shoppers unlock card offers, troubleshooting issues, and making sure every user walks away with a great experience.
Support at PiePay isn’t a back-office function. Since we sit between users, e-commerce platforms, and payments, every conversation you handle directly shapes trust in the product. You’ll work closely with the product and operations teams, and your frontline insights will feed directly into how we improve PiePay.
This role is ideal for someone who is empathetic, a clear communicator, and excited to grow with an early-stage fintech startup.
Responsibilities
- Respond to customer queries across calls, chat, email, and social media with clear, timely, and empathetic resolutions
- Guide users on how to discover and apply card-based offers on e-commerce platforms via PiePay
- Troubleshoot basic technical and transaction-related issues, and escalate complex problems to the right internal teams
- Own escalations end-to-end—follow up internally and keep users informed until resolution
- Document common issues, maintain and update FAQs and help content
- Call users to gather feedback on their experience with PiePay
- Design and run user surveys and synthesize responses into actionable insights for product and operations teams
- Help build and refine support processes and SOPs as we scale
Who You Are
- Excellent written and verbal communication skills in English; ability to respond professionally and empathetically
- Strong problem-solving skills—you dig into an issue rather than just passing it along
- Comfortable with digital support tools (calls, chat, email, social media) and quick to learn new platforms
- Basic technical aptitude to help users navigate the product and handle common troubleshooting steps
- Self-disciplined and organized for remote work, with reliable internet connectivity and good time management
- High ownership and a genuine care for users—customer satisfaction is your scoreboard
- Prior experience in customer support at a fintech, e-commerce, or tech startup is an advantage
Why Join Us?
- Work closely with the founders and core team—your feedback directly influences the product
- Rapid growth, steep learning curve, and a explicit path into ops, product, or customer success roles
- Competitive compensation
- Fully remote role with flexible working hours
- Be part of a fun, ambitious team building something truly disruptive
The best support people don't close tickets—they create loyal users. If that's you, we should talk. Apply here or write to
[email protected] with your resume and a short note on why you’re excited about PiePay.
Join PiePay and redefine how India shops online!
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