Company Description Radical Minds Technologies Pvt. Ltd. is part of Radical Minds group, which leverages highly qualified and experienced professionals across offshore, near-shore, and onshore locations to solve client challenges and prepare them for future growth.

The company delivers comprehensive solutions through a global delivery network designed to meet business objectives, cultural and language requirements, and cost optimization goals. Services span multiple industry verticals, supporting critical business processes with operational excellence. With deep industry and functional expertise, Radical Minds focuses on helping clients achieve efficiency, scalability, and improved customer experiences.

Role Description The Customer Support Executive is a full-time, on-site role based in the Greater Delhi Area. The individual in this role will handle inbound and outbound customer interactions via phone, email, chat, or other online channels, resolving queries and issues promptly and accurately.

Daily responsibilities include troubleshooting basic technical or service-related problems, documenting interactions in the support system, and following standard operating procedures to ensure consistent service delivery. The role involves maintaining high levels of customer satisfaction,



escalating complex issues to appropriate teams when needed, and providing feedback on recurring problems to support process improvement.

The Customer Support

Executive is expected to collaborate with colleagues, meet performance targets, and uphold company standards for professionalism and quality in every interaction.

Qualifications

- Solid skills in Customer Support and Customer Service, with a focus on clear communication and problem-solving.
- Ability to maintain high levels of Customer Satisfaction through empathetic, patient, and professional interactions.
- Experience with Online Support channels such as email, chat, and web-based ticketing systems.
- Basic Technical Support capabilities, including understanding of common user issues and ability to follow troubleshooting guides.
- Good spoken and written communication skills in English; proficiency in additional regional languages is an advantage.
- Comfort working in a fast-paced, target-driven environment and handling high volumes of customer interactions.
- Strong attention to detail, reliability, and willingness to learn new tools and processes.
- Minimum high school diploma or equivalent; a degree in any discipline and prior customer-facing experience are preferred.

📌 Customer Support Executive (Delhi)
🏢 Radical Minds Technologies
📍 Delhi