We’re Hiring! Customer Support Executive – Noida

Henry Harvin®, a global EdTech leader with a presence in 97+ countries, is expanding its team! We’re Great Place to Work® Certified, partnered with IIT Guwahati, and ranked among the Top 500 EdTech companies globally and Top 100 in India.

If you’re passionate about helping customers, resolving queries, and delivering a great customer experience, we want to hear from you!

Role Overview

Henry Harvin Education is one of India's leading EdTech companies offering professional certification, higher education, and upskilling programs across multiple domains.

We are looking for a Customer Support Executive to handle customer/learner queries and provide timely and professional resolutions through Calls, Chat, and Email .

Key Responsibilities

- Handle customer queries through Calls, Chat & Email .
- Understand customer concerns and provide accurate and appropriate resolutions.
- Respond to customer queries professionally through email and chat.
- Handle inbound/outbound customer calls as per process requirements.
- Maintain a professional and customer-focused approach while handling queries.
- Follow up on unresolved customer issues and coordinate with relevant internal teams.
- Maintain accurate customer information and interaction records in CRM/tools.
- Follow defined TAT, SLA, and company processes.
- Handle customer complaints and escalations professionally.
- Ensure a positive customer experience and timely query resolution.
- Maintain proper documentation of customer interactions and follow-ups.

Required Skills

- Excellent verbal and written communication skills.
- Positive English communication skills.




- Strong email writing and chat communication skills .
- Good customer-handling and active listening skills.
- Strong problem-solving and decision-making ability.
- Patience and the ability to handle difficult or unhappy customers professionally.
- Basic knowledge of Gmail, Outlook, CRM, or other communication tools .
- Ability to multitask across calls, chats, and emails.
- Good typing and written communication skills.

What We’re Looking For

- Qualification: Bachelor's degree preferred.
- Experience: Fresher to 2 Years.
- Candidates from Customer Support, Customer Service, BPO, Telecalling, Chat Support, or Email Support backgrounds can apply.
- Freshers with strong communication skills are welcome to apply.
- Candidates must be comfortable handling Calls + Chat + Email .
- Candidates should be comfortable working from the Noida office .

Key Performance Indicators (KPIs)

- Customer query resolution.
- Customer satisfaction.
- Response time/TAT.
- SLA adherence.
- Quality of customer interactions.
- Email and chat quality.
- Call handling and communication quality.
- Resolution and follow-up efficiency.

Why Join Henry Harvin

- Work with one of India's fastest-growing EdTech organizations.
- Opportunity to develop strong customer service and communication skills.
- Exposure to Call, Chat & Email Support processes.
- Dynamic and performance-driven work environment.
- Growth opportunities within the organization.

Shift & Location

- Shift Timing: 01:30 PM to 10:00 PM
- 6 Days Working
- Location: B-12, Sector-6, Noida
- Nearest Metro: Noida Sector-15

How to Apply – Send your updated CV/Resume to:

- Email: [email protected]
- WhatsApp: +91 (phone hidden)

📌 Customer Support Executive (Noida)
🏢 Henry Harvin India
📍 Noida