Company Description

EVtron Tech is a startup focused on designing, manufacturing, and deploying electric vehicle (EV) charging solutions for logistics fleets, factories, apartments, and commercial facilities.

Our mission is to accelerate India’s transition to sustainable mobility through reliable EV charging hardware, smart charging software, and turnkey deployment solutions.

We manufacture our own EV chargers and develop an in-house Charging Management System (CMS) that enables operators to monitor and manage charging infrastructure through web and mobile platforms.

Role Description

We are looking for a Customer Support Executive to join our growing team and serve as the first point of contact for EVtron customers.

The candidate will interact directly with customers using our EV charging products and software, understand the issues they are facing, provide first-level troubleshooting and guidance, and coordinate with our technical teams whenever further support is required.

This role is ideal for someone who communicates clearly, enjoys solving problems, is comfortable understanding basic technical concepts, and can take ownership of customer issues until they are resolved.

The role offers hands-on exposure to EV charging products, charging software, customer operations, field support, and a fast-growing technology startup setting.

Key Responsibilities

- Act as the first point of contact for customers and handle queries related to EVtron chargers, charging sessions, mobile applications, and related services.
- Understand customer issues, perform first-level troubleshooting, and guide customers through simple resolution steps.
- Monitor charger and charging-session status through EVtron’s CMS and identify whether issues are related to hardware, connectivity, software, payments, or site conditions.
- Coordinate with internal technical teams, field technicians, and vendors for escalations, while following up on issues until closure.




- Maintain support records, keep customers updated, and share recurring issues or customer feedback with the product and engineering teams.

Desired Qualifications

- Bachelor’s degree or diploma in Engineering, Electronics, Electrical, Computer Science, IT, or a related field.
- 0–3 years of experience in customer support, technical support, service coordination, or related roles.
- Good verbal and written communication skills in Tamil and English.
- Strong problem-solving ability with an interest in learning basic technical concepts and troubleshooting.
- Good computer skills, coordination, follow-up, and ownership of customer issues.

It's a Plus If You Have

- Experience in customer support, technical support, service coordination, or field-service operations.
- Basic understanding of electrical/electronic systems, EV chargers, automotive products, or IoT devices.
- Experience troubleshooting hardware, connectivity, mobile-app, or software-related issues.
- Familiarity with CRM, ticketing, monitoring, or customer-support tools.
- Startup experience or a strong interest in electric mobility and sustainable technology.

Why Join EVtron?

- Work directly with the founders and gain hands-on startup experience.
- Gain exposure to EV chargers, charging software, customer operations, and real-world deployments.
- Take ownership of customer experience and grow into larger customer success, operations, or technical support responsibilities.
- Be part of a growing EV technology startup focused on sustainable mobility.

How to Apply?

Interested candidates can send their resume to [email protected] with the subject line:

? Application for Customer Support Executive – [Your Name]

Applicants are encouraged to mention any previous experience in customer support, technical troubleshooting, customer handling, service coordination, EVs, electronics, or related activities.

Candidates with career breaks who are interested in restarting their careers are also encouraged to apply.

📌 Customer Support Executive (Chennai)
🏢 EVtron Tech
📍 Chennai