Elpido is looking for a friendly, responsible, and proactive Customer Support Executive to handle customer queries and ensure a smooth experience from booking to service completion.
Key Responsibilities
- Handle customer queries through phone, WhatsApp, and other support channels.
- Assist customers with bookings, cancellations, rescheduling, and service-related queries.
- Coordinate with service partners to resolve customer issues quickly.
- Monitor bookings and ensure customers receive timely updates.
- Handle customer complaints professionally and work towards quick resolution.
- Follow up with customers after bookings when required.
- Escalate serious or unresolved issues to the Operations/Management team.
- Maintain accurate records of customer queries, complaints, and resolutions.
- Coordinate with the Operations team to ensure smooth service delivery.
- Collect customer feedback and identify recurring issues.
- Ensure every customer receives a professional and positive experience with Elpido.
What We Are Looking For
- Excellent communication skills in English and Tamil.
- Hindi is an added advantage.
- Friendly, patient, and customer-focused personality.
- Confident speaking on calls and handling difficult conversations.
- Valuable problem-solving and follow-up skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer and WhatsApp skills.
- Freshers are welcome to apply.
Ideal Candidate
Someone who is patient, confident, quick to respond, and genuinely enjoys helping people.
If you communicate well and can stay calm while solving customer problems, we'd love to hear from you.
📌 Customer Support Executive (Chennai)
🏢 Elpido
📍 Chennai
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