– Customer Support Executive

Brand: Duccasso

Position: Customer Support Executive

Department: Customer Support

Employment Type: Full-time

Location: Ahmedabad

About Duccasso

Duccasso is a smart furniture brand focused on delivering innovative, functional, and customer-centric furniture solutions. We are looking for enthusiastic and customer-focused Customer Support Executives with excellent English communication skills to join our team.

Job Responsibilities

- Handle customer calls, WhatsApp messages, emails, and other customer queries professionally.
- Communicate with customers in fluent and professional English .
- Understand customer requirements and provide appropriate solutions.
- Provide product-related information and assistance to customers.
- Handle queries related to orders, delivery, installation, warranty, and after-sales service.
- Coordinate with sales, service, logistics, and installation teams for timely resolution of customer issues.
- Follow up with customers regarding pending queries, complaints, orders, and service requests.
- Maintain accurate records of customer interactions and complaints.
- Escalate complex issues to the concerned team or senior management.
- Ensure timely resolution and closure of customer complaints.
- Maintain a professional and positive relationship with customers.
- Collect customer feedback and communicate recurring issues to the concerned team.
- Meet defined customer service,



response-time, and resolution targets.

Required Skills & Qualifications
- Graduate in any discipline.
- Excellent spoken and written English is mandatory.
- Good Hindi and Gujarati communication skills will be an advantage.
- Excellent communication and interpersonal skills.
- Customer-focused attitude with patience and professionalism.
- Strong problem-solving and follow-up skills.
- Basic knowledge of MS Office, email, WhatsApp, and computer applications.
- Ability to handle multiple customer queries efficiently.
- Prior experience in customer support, telecalling, CRM, e-commerce, furniture, or consumer products will be an advantage.

Preferred Candidate Profile
- Confident and skilled while communicating with customers.
- Clear pronunciation and good telephone etiquette.
- Strong listening and problem-solving abilities.
- Quick learner with the ability to understand products and processes.
- Organized, responsible, and proactive.
- Comfortable working in a fast-paced customer service environment.

Key Performance Areas
- Customer satisfaction
- Query and complaint resolution
- Response and resolution time
- Follow-up and closure of customer requests
- Quality of customer communication
- Overall customer experience

Salary: As per experience and industry standards.

- Interested candidates can share their updated resume with the HR team.

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