We are seeking dynamic, customer-focused, and results-driven individuals to join our Business Process Outsourcing (BPO) team as Customer Support Executives in Lucknow. The ideal candidate will be responsible for delivering high-quality customer service, resolving customer concerns, and ensuring a positive customer experience through various communication channels including voice, email, and chat support.
This role offers an excellent opportunity for freshers as well as experienced professionals looking to build a career in the customer service and BPO industry.
Key Responsibilities
Handle inbound and outbound customer interactions via phone, email, or chat.
Provide accurate information regarding products, services, or processes.
Resolve customer issues efficiently while maintaining a professional and courteous approach.
Maintain proper records of customer interactions using CRM or internal systems.
Escalate complex issues to relevant departments when required.
Ensure adherence to company policies, quality standards, and performance metrics.
Maintain high levels of customer satisfaction and service quality.
Meet individual and team performance targets including call handling time, resolution rate, and customer satisfaction scores.