Job Summary The position holder will be responsible for responding to emails and chat to/from customers by ensuring proper resolution. In this role, one will be responsible to provide concise, quality customer service in a professional, timely, and courteous manner, and maintain communication for every interaction on system. The ideal candidate will need to have excellent customer sensitivity and the ability to multi-task in a dynamic, high volume contact centre environment.

Job Responsibility

- Comprehend and process all email and chat correspondences from customers in a timely manner.

- Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat.

- Complete all customer care follow-ups in a timely fashion.

- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

- Provide alternatives & Superior customer experience on emails and chat.

- Ability to take quick decisions and respond to customer inquiries in an appropriate manner.





- Be nimble and flexible to serve in multi-channel environment as per business requirement.

Experience:

- 2+ years in Chat Process / Chat Support / Email Support (preferably in BFSI / FinTech / NBFC).

Educational Qualification

- Graduate or Any Degree or Diploma or Post Graduation

Desired Skills:

- Ability to understand, read and speak English proficiently.

- Should understand regional languages Hindi /Marathi.

- Strong written and verbal skills with knowledge of general writing standards pertaining to email and chat communication concepts, practices and procedures.

- Should be confident, good understanding with comprehension ability.

- Analytical approach and having problem solving mind set.

- Customer oriented approach - passion to serve.

- Typing speed of >= 35 WPM with >=90% accuracy

- Multi-tasking capability: To toggle between screens and tools to provide resolution.

- Ability to work in setting as per business requirement.

- Quick navigation ability, Web savy & basic troubleshooting knowledge

- Knowledge of MS word and MS Excel

📌 Customer Support Executive (Mumbai)
🏢 Bhanix
📍 Mumbai