Company Description Technotask Business Solutions Pvt Ltd is a rapidly growing customer experience solutions provider that began operations in March 2020. The company delivers omnichannel services, including voice, email, chat support, and advanced offerings such as L2 support, automation, and quality audits, to enhance customer experiences and drive business performance.

Technotask has expanded from Bhopal to 13 centers across India, Egypt, and the UAE, serving over 20 global clients across 48 lines of business. Its diverse portfolio spans industries such as FinTech, BFSI, Retail, E-Commerce, Health-Tech, Edu-Tech, SAAS, Food-Tech, and Mobility. Technotask continues to scale its global presence with a distributed team and a strong focus on innovation and service excellence.

Role Description The Customer Support Escalation Desk role is a full-time, on-site position based in Bhopal. This role involves handling escalated customer queries and complaints, analyzing complex issues, and coordinating with internal teams to ensure timely and accurate resolution.

The Escalation

Desk professional will monitor ticket queues, prioritize critical cases, and maintain detailed documentation of interactions and outcomes. Daily responsibilities include identifying recurring issues, providing feedback to operations and quality teams,



and suggesting process improvements to reduce future escalations. The role also requires maintaining high service standards, adhering to client-specific guidelines, and supporting continuous enhancement of customer satisfaction.

Qualifications

- Strong customer service and escalation management skills, with the ability to handle complex and sensitive issues calmly and professionally.
- Excellent verbal and written communication skills, including clear documentation and effective coordination with internal and external stakeholders.
- Analytical and problem-solving abilities, including root cause analysis, issue prioritization, and data-driven decision-making.
- Proficiency with CRM or ticketing systems, basic MS Office tools, and familiarity with omnichannel support environments (voice, email, chat).
- Ability to work in a quick-paced operations setting, manage multiple cases simultaneously, and meet defined SLAs and performance metrics.
- Prior experience in customer support, escalation handling, or contact center operations is preferred; experience in sectors such as E-Commerce, BFSI, or SAAS is an advantage.
- Bachelor’s degree or equivalent qualification is desirable, along with a willingness to work flexible shifts based on business requirements.

📌 Customer Support Escalation Desk (Bhopal)
🏢 Technotask Business Solutions
📍 Bhopal