Kickstart your career with us! We’re looking for enthusiastic freshers (2024-2026 Passed outs) with great communication skills and a positive attitude to join our Customer Support team. If you love talking to people, solving problems, and learning new things, we’d love to meet you!

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Position: Customer Support Executive

Experience: 0 to 1 year

Location: Madurai (In-Office)

Responsibilities

- ​Handle customer queries through phone, email, chat, and other support channels.
- ​Understand customer issues and provide accurate and timely solutions.
- ​Assist customers with product features, usage, and basic technical issues.
- ​Coordinate with the development and technical teams to resolve complex issues.
- ​Follow up with customers to ensure issues are resolved satisfactorily.
- ​Maintain proper records of customer interactions, issues, and resolutions.
- ​Escalate critical or unresolved issues to the appropriate team.




- ​Collect customer feedback and share insights with the internal team.
- ​Maintain a professional and positive relationship with customers.

Requirements

- ​Good verbal and written communication skills.
- ​Strong problem-solving and interpersonal skills.
- ​Ability to communicate professionally with customers.
- ​Willingness to learn recent software products and technologies.
- ​Hindi-speaking candidates will be preferred.

What we offer:

- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement
- Flexible work arrangements and a focus on work-life balance

Pay: ₹10,000.00 - ₹18,000.00 per month

Application Question(s)

- Your Current and Native location?
- Are you 2024-2026 passed out fresher?
- How proficient are you in spoken Hindi?

Work Location: In person

📌 Customer Support Executive (CSE) (Madurai)
🏢 Fourchain
📍 Madurai