Role & responsibilities In this help desk position you will be required to answer and resolve incoming calls from different Global Member firm employees and solve queries related to Payroll, Time & expense, Advantages and all other Talent (HR) related issues.

- Answering incoming calls in a call center environment and meeting the key performance indicators such

as knowledge usage, customer satisfaction, and call quality which includes participating in individual and group coaching sessions

- Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines

- Flexibility in accepting different shift timings since the ISS One Team India 24x7x365.

- Avoiding unscheduled time offs, as this would have major impact on our business. Excessive use of taking

Required:

- Excellent written,



verbal, listening, analytical skills.
- Easily grasp and communicate complex ideas. Excellent problem-solving skills
- Knowledge of computer, internet connectivity and application performance is required.
- Familiarity with Microsoft Office applications, especially Word, Excel and PowerPoint.
- Is able to act with urgency when necessary.
- Is open, receptive and adaptable to change.
- Demonstrates integrity and a can-do attitude.
- Previous experience in Customer Service, Hospitality or Events management required
- Experience of the core Microsoft Office packages is essential

📌 Customer Support Analyst (Hyderabad)
🏢 TeamLease
📍 Hyderabad