Key Responsibilities:

- Customer Onboarding: Support the onboarding process for recent customers, ensuring a smooth transition and clear understanding of the company's products or services.
- Customer Relationship Management: Build and maintain positive relationships with customers, serving as their main point of contact for support and communication.
- Customer Satisfaction: Monitor customer accounts to ensure satisfaction, promptly addressing issues or concerns to enhance overall experience.
- Upselling and Cross-Selling: Identify potential opportunities to upsell or cross-sell additional products or services to existing customers and collaborate with Sales and Marketing teams to pursue these leads.
- Customer Retention: Work proactively to reduce churn by understanding customer needs and ensuring continued value from the company's offerings.
- Customer Feedback: Gather and share customer insights and feedback with relevant teams to support continuous improvement in products and services.
- Collaboration:



Partner with internal departments, including Sales, Marketing, and Product teams, to ensure customer goals are achieved and expectations are exceeded.
- Reporting and Documentation: Maintain accurate records of customer interactions, satisfaction metrics, and account updates in the CRM system.

Qualifications:

- Bachelor's degree in business, communications, or a related field preferred
- Excellent written and verbal communication skills
- Strong customer service orientation and relationship management abilities
- Ability to learn quickly and understand complex products or services
- Strong problem-solving and critical-thinking skills
- Attention to detail with strong organizational skills
- Collaborative and proactive approach to team and customer engagement
- Prior experience in customer success, support, or account management is an advantage

📌 Customer Success (Chandigarh)
🏢 ProofHub
📍 Chandigarh