BIOTASTIC HEALTH SYSTEMS

Chennai | Full-time

Biotastic makes premium wellness technology — red light therapy, cold plunge, sauna, and recovery devices that customers invest in for the long haul. We're looking for a Customer Success Executive to own the entire post-sale journey: the moment someone buys, through installation, and every check-in after.

ABOUT THE ROLE

You own what happens after the sale. The moment an order closes, the customer becomes yours — and you carry them, confidently and warmly, from the welcome email to the Day-30 check-in. At Biotastic the product is premium, and so is the experience around it.

You are the person who makes every customer feel informed, looked after, and certain they bought from the right company. This is a build role. You'll start by owning the post-sale journey hands-on, and grow into the person who automates it and leads a CX team.

WHAT YOU'LL DO:

Post-sale journey

- Run every customer through the full post-sale journey — welcome email on order close, then updates at first instalment, full payment, QC & dispatch, installation, and post-installation.
- Run proactive check-ins on Day 5, 10, 15, 20, 25, and 30, so nobody is ever left hanging.

Product & technical support

- Answer detailed product and technical questions across our full range of wellness tech with genuine product expertise.
- Use our Product Knowledge Base to resolve queries properly, not just close tickets.

Multi-channel customer handling





- Handle customer queries across every channel — website, WhatsApp, Amazon, Shopify, and Instagram — and respond to every customer, every time.

Coordination & payments

- Partner with Sales to collect the remaining 50% balance on schedule.
- Coordinate with the warehouse to push dispatch, and with Finance for invoices, quotations, and e-way bills.
- Turn internally generated site-visit reports into clean, customer-facing documents and share them.

Boundaries & improvement

- Hold warranty boundaries — say "no" clearly, and with empathy.
- Once the day-to-day settles, help automate the milestone flow and keep bringing ideas that make our customer experience sharper.

WHAT WE ARE LOOKING FOR:

- Confident and polished in spoken and written English — you can hold a room and represent a premium brand.
- A rapid learner who can absorb technical product knowledge and explain it simply.
- Highly organised, with strong follow-through across a multi-stage process — nothing slips.
- Comfortable using AI tools to speed up your own work.
- Empathetic but firm — you can say "no" gracefully.

BONUS POINTS:

- CS/CX experience in premium wellness, medical devices, or high-ticket / capex products.
- Experience handling customer queries on Amazon, Shopify, and Instagram.
- Hands-on with CRM or helpdesk tools, and a track record of building automations or improving processes.
- Fluency in Hindi, Tamil, and English.
- B2B post-sale or payment-collection coordination experience.

📌 Customer Success Executive (Chennai)
🏢 Biotastic Health Systems (Ice Code Recovery)
📍 Chennai