About The Company Trantor is a leading technology solutions provider dedicated to empowering organizations through innovative cloud-based services and infrastructure. With a strong focus on security, performance, and scalability, Trantor delivers tailored solutions that meet the unique needs of each client.

Our commitment to excellence and continuous improvement has established us as a trusted partner in the digital transformation journey of numerous enterprises across various industries. At Trantor, we foster a collaborative and inclusive environment that encourages professional growth, technical mastery, and a customer-centric approach to service delivery.

About The Role As an Associate Customer Engineer — Onboarding Specialist at Trantor, you will serve as the frontline technical owner of the customer onboarding experience. Your primary responsibility is to guide newly provisioned customers through the initial setup and configuration of Cloudflare products, ensuring they quickly realize the value of our solutions.

You will validate deployments, troubleshoot common technical issues, and ensure customers are confident in managing their environments independently. This role is customer-facing, non-quota-carrying, and emphasizes collaboration with cross-functional teams including Customer Engineers, Account Executives, Support, and Professional Services. Success in this position is measured by onboarding velocity, time-to-value, customer satisfaction, quality documentation, and effective teamwork.

The ideal candidate combines technical troubleshooting skills, networking fundamentals, customer empathy, structured communication, and a strong desire to learn and grow within a dynamic environment.

Qualifications To excel in this role, candidates should possess a blend of technical expertise and soft skills. Essential technical skills include a solid understanding of networking fundamentals such as DNS, HTTP/HTTPS, TLS/SSL, TCP/IP, CIDR, NAT, and BGP, along with basic troubleshooting abilities.

Knowledge of web and application security concepts, including OWASP, WAF, OAuth,



SAML, MFA, and Zero Trust principles, is required. Hands-on experience with Cloudflare or similar cloud/networking platforms, understanding of DNS, SSL/TLS, CDN, and API-based configurations are preferred. Familiarity with Infrastructure-as-Code tools like Terraform, and identity providers such as Okta or Microsoft Entra ID/Azure AD, will be advantageous.

Candidates should also demonstrate proficiency in troubleshooting using logs, security events, cURL, HAR files, and browser developer tools, as well as basic scripting skills in Python or Bash, and familiarity with REST APIs and automation.

Responsibilities

- Own the end-to-end technical onboarding journey for assigned customers, conducting structured onboarding and enablement calls.
- Guide customers through foundational configurations including DNS records, SSL/TLS, CDN, WAF, Zero Trust policies, and authentication integrations.
- Validate traffic flow and application behavior post-configuration, troubleshooting issues such as DNS resolution failures, SSL errors, caching problems, and authentication failures.
- Lead customer guidance sessions, explain technical concepts clearly, and communicate effectively with both technical and non-technical stakeholders.
- Maintain accurate onboarding records, update CRM/Salesforce, and track milestones and commitments diligently.
- Develop and update technical documentation, leveraging AI tools to enhance operational efficiency.
- Manage multiple onboarding projects simultaneously, prioritizing based on urgency and impact, and proactively identify and communicate risks or blockers.
- Collaborate closely with internal teams including Customer Engineers, Account Executives,



Support, and Professional Services to ensure seamless handoffs and customer experience.
- Escalate complex technical issues with comprehensive troubleshooting data and provide relevant context for resolution.
- Identify opportunities for additional Cloudflare products and capabilities, providing relevant insights to the sales and engineering teams.
- Continuously develop technical knowledge across Cloudflare’s core product areas, staying current with updates and current features.
- Engage in ongoing training, certifications, and peer learning to enhance skills and knowledge base.

Benefits Trantor offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. These include competitive salary packages, health insurance coverage, and retirement plans. We promote a flexible work environment that encourages work-life balance, along with opportunities for remote work and flexible scheduling. Employees have access to ongoing training programs, certifications, and development resources to advance their careers. Trantor also fosters a collaborative culture with regular team-building activities, recognition programs, and a supportive atmosphere that values innovation, diversity, and inclusion. We believe in investing in our people to ensure they thrive both personally and professionally.

Equal Opportunity

Trantor is an equal opportunity employer committed to fostering an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic under applicable laws. We believe diverse perspectives and experiences drive innovation and excellence, and we are dedicated to providing equal employment opportunities to all qualified candidates.

Our hiring practices, workplace policies, and organizational culture reflect our commitment to fairness, respect, and equity.

📌 Customer Success Engineer (India)
🏢 Netrolynx AI
📍 India