Job Summary

We are looking for an experienced Customer Success Executive with 2–3 years of experience in the E-Commerce industry to manage customer interactions, orders, and ensure a smooth customer experience from order placement to delivery.

Key Responsibilities

- Handle customer queries, complaints, returns, refunds, and exchanges.

- Manage and monitor customer orders from placement to delivery.

- Coordinate with logistics and internal teams to resolve order-related issues.

- Track delayed, cancelled, and failed deliveries and ensure timely resolution.

- Maintain accurate customer and order records.

- Follow up with customers and ensure customer satisfaction.

- Handle marketplace and D2C customer support as required.

- Prepare daily/weekly reports related to customer service and orders.

Requirements





- 2–3 years of experience in E-Commerce is mandatory.

- Experience in customer support/customer success within an e-commerce company.

- Positive communication and problem-solving skills.

- Strong knowledge of order processing, returns, refunds, and delivery operations.

- Comfortable working with Excel and basic reporting.

- Experience with e-commerce platforms, marketplaces, or OMS will be an added advantage.

- Ability to coordinate effectively with customers, logistics partners, and internal teams.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Success Executive (Guwahati)
🏢 Protima Ventures
📍 Guwahati