About The Company Krishna Jewellers Pearls & Gems Private Limited (KJPGPL) is a renowned name in the jewelry industry, known for its exquisite collection of pearls and gems that exemplify craftsmanship and elegance. Located in the vibrant locality of Jubilee Hills, Hyderabad, KJPGPL has established a reputation for quality, trust, and customer satisfaction over the years.

The company prides itself on blending traditional artistry with modern design, offering a diverse range of jewelry that caters to discerning customers. With a commitment to excellence and innovation, Krishna Jewellers continues to expand its presence and strengthen its position as a trusted jewelry brand in the market.

About The Role We are seeking a diligent and customer-centric Customer Success Analyst to join our dynamic team. This role is pivotal in supporting our high-volume data processing and customer engagement initiatives.

The successful candidate will be responsible for managing outbound customer interactions, analyzing customer data, and providing insights to enhance the overall customer experience. The role involves maintaining high standards of service, ensuring customer satisfaction, and contributing to the achievement of key performance metrics such as First Call Resolution, Average Handle Time, Service Level Agreements, Customer Satisfaction Score, and Net Promoter Score. This position offers an excellent opportunity for individuals looking to grow their careers in customer service and data analysis within a reputed organization.





Qualifications The ideal candidate should possess a minimum of a graduation degree. Prior experience of 1 to 6 years in outbound calling or call center operations is preferred. Candidates with proficiency in at least two languages among Telugu, Hindi, and English will be given preference.

Immediate joiners are highly encouraged to apply. Basic knowledge of Customer Relationship Management (CRM) tools and strong communication skills are essential. The candidate should demonstrate empathy, attention to detail, and the ability to build rapport with customers to ensure high levels of satisfaction and loyalty.

Responsibilities

- Conduct effective outbound calls to engage with customers based on assigned segments, ensuring a positive and productive interaction.
- Handle customer profiles, including KYC updates, explaining schemes and offers, and inviting customers for store visits.
- Collect referrals and post-sales service feedback to foster long-term relationships.
- Analyze call data and customer interactions to identify trends, issues, and opportunities for improvement.
- Utilize insights to enhance customer experience, retention, and overall satisfaction.




- Maintain and regularly update customer information and interaction notes within CRM systems.
- Ensure adherence to KPIs such as handling premier customer profiles, maintaining service standards, and achieving targets related to customer engagement.
- Collaborate with team members and management to improve processes and performance metrics.

Benefits Krishna Jewellers offers a market-competitive salary package complemented by attractive incentives and a yearly bonus. Employees benefit from provident fund contributions, paid leaves, and health insurance coverage. The organization provides daily snacks and a friendly, supportive work environment that encourages learning and professional growth. Additionally, employees have access to various learning and development opportunities to enhance their skills and career prospects. The prime office location in Jubilee Hills, Hyderabad, ensures convenience and a vibrant work atmosphere. This role is ideal for individuals seeking a balanced work-life schedule with a reputable employer committed to employee well-being and career advancement.

Equal Opportunity

Krishna Jewellers Pearls & Gems Private Limited is an equal opportunity employer. We are committed to fostering an inclusive environment where all employees and applicants are treated with respect and fairness, regardless of race, gender, age, religion, disability, or any other characteristic protected by law. We believe that diversity and inclusion are vital to our success and encourage candidates from all backgrounds to apply and join our team.

📌 Customer Success Analyst (India)
🏢 Netrolynx AI
📍 India