About The Company Moonpreneur Inc. is a Silicon Valley-based educational technology company dedicated to transforming the way young minds learn and innovate. Our mission is to equip students aged 7-17 with essential skills in technology and entrepreneurship, fostering a new generation of future-ready innovators.

Specializing in STEAM and emerging streams, Moonpreneur offers comprehensive, project-based learning programs that stimulate creativity, critical thinking, and problem-solving abilities. Our innovative, patent-pending multi-stage curriculum enables children to explore academic and career pathways, build impressive portfolios, and develop entrepreneurial mindsets from an early age. At Moonpreneur, we believe that the most impactful work is born from a blend of diligence, creativity, and enjoyment.

Our team comprises passionate professionals committed to creating engaging and meaningful learning experiences that resonate with the innate curiosity and potential of children. For more information, visit https://moonpreneur.com/.

About The Role The Customer Service Education Specialist at Moonpreneur Inc. plays a pivotal role in engaging with prospective customers, primarily from the US, to introduce and promote our educational programs. This role involves educating potential students and their guardians about our offerings, answering inquiries, and addressing any concerns or complaints to ensure a positive customer experience.

The specialist is responsible for establishing and nurturing relationships with clients, providing detailed information about our courses, and facilitating trial classes to demonstrate the value of our programs. The ideal candidate will be a confident communicator with a passion for education and customer service, capable of handling calls professionally and empathetically. Additionally,



they will be trained to conduct trial classes, ensuring prospective students get firsthand experience of our innovative learning approach.

This role requires a proactive attitude, excellent interpersonal skills, and the ability to work in a dynamic, remote environment, primarily during night shifts.

Qualifications The ideal candidate should possess prior experience in customer service, preferably within call centers or educational support roles. A pleasant and engaging personality is essential to foster meaningful conversations with prospective clients.

Strong communication skills, active listening abilities, and fluency in English are mandatory. Knowledge of US localization standards and familiarity with US accents will be considered advantageous. Candidates should demonstrate a professional demeanor, patience, and the ability to handle inquiries and resolve conflicts efficiently.

A background in education or familiarity with online learning platforms will be a plus, but not mandatory. Candidates must be comfortable working night shifts and capable of adapting to a remote work setup.

Responsibilities

- Initiate outbound calls to US customers to introduce and explain the details of Moonpreneur's educational programs.
- Follow up with prospective students and guardians to confirm their interest and participation in classes.




- Conduct training sessions and deliver trial classes to showcase our teaching methodology and program benefits.
- Manage ongoing client relationships by gathering feedback, addressing concerns, and resolving any issues that arise during the customer journey.
- Build and expand relationships with clients based in the US and UK, ensuring high levels of customer satisfaction and engagement.
- Maintain accurate records of interactions, feedback, and customer preferences to inform future outreach and program improvements.
- Collaborate with the marketing and academic teams to align messaging and enhance customer experience.

Benefits Moonpreneur Inc. offers a competitive compensation package along with comprehensive benefits, including flexible remote working arrangements, night shift allowances, and opportunities for professional growth. Employees will gain valuable experience in the ed-tech industry, working with a passionate team dedicated to educational innovation. We promote a supportive work environment that encourages creativity, continuous learning, and work-life balance. Additionally, team members will have access to training resources, career development programs, and the chance to be part of a pioneering company shaping the future of education.

Equal Opportunity

Moonpreneur Inc. is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status. We believe that a diverse team enhances our creativity and innovation, and we are dedicated to creating an workplace where everyone can thrive and contribute to our mission of transforming education for young learners worldwide.

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