Company Description WESORTERS TECHNOLOGY SALES AND SERVICE PRIVATE LIMITED operates Wesorters, a home services platform that delivers fast, reliable, and affordable appliance repair and maintenance. The company specializes in services for air conditioners, refrigerators, washing machines, and RO water purifiers through a network of verified technicians.

Wesorters serves customers across Karnataka, Tamil Nadu, and Kerala, offering transparent pricing and quick response times. The organization is committed to a customer-first approach, making home maintenance simple, convenient, and dependable through quality-driven service delivery.

Role Description The Customer Service Representative role is a full-time, in office position based in Bengaluru. The individual in this role will handle incoming calls, messages, and inquiries from customers, providing clear information about services, pricing, and appointment scheduling.

Day-to-day responsibilities include resolving customer issues, coordinating with technicians and internal teams, updating service requests in the system, and ensuring timely follow-up. The representative will track customer feedback, support complaint resolution, and strive to maintain a positive overall customer experience.



This role requires consistent adherence to company processes and a strong focus on delivering courteous, professional, and efficient service.

Qualifications

- Demonstrated skills in Customer Service and Customer Support, with the ability to manage inquiries, complaints, and service requests effectively.
- Experience contributing to Customer Satisfaction and Customer Experience, including handling feedback and improving service interactions.
- Background working as Customer Service Representatives or in similar customer-facing roles in service or retail environments.
- Strong communication skills in English and local languages, with clear verbal and written abilities.
- Ability to work on-site in Bengaluru, manage time effectively, and handle high call volumes with attention to detail.
- Comfort using computers, CRM or ticketing tools, and basic office software for logging and tracking customer interactions.
- Problem-solving mindset, patience, and a customer-first attitude; prior experience in home services or appliance service industries is an advantage.
- Minimum of a high school diploma; a graduate degree or relevant certification in customer service or related fields is preferred.

📌 Customer Service Representative (Bengaluru)
🏢 WESORTERS TECHNOLOGY SALES AND SERVICE PRIVATE
📍 Bengaluru