Company Description Tauriech Tech is a technology-enabled business solutions company that delivers modern workforce and operational services to organizations worldwide. The company specializes in IT solutions, BPO services, staffing solutions, and global workforce support, helping clients optimize operations and access top talent.

With a strong focus on people, processes, and innovative technologies, Tauriech Tech uses a client-centric approach to drive sustainable growth. The organization is committed to quality, professionalism, and measurable results, empowering businesses to adapt and succeed in an evolving global marketplace.

Role Description The Customer Service Representative role at Tauriech Tech is a full-time, on-site position based in Bhopal. The individual in this role will handle incoming and outgoing customer interactions via phone, email, and chat, providing transparent and courteous support.

Day-to-day responsibilities include resolving inquiries, addressing issues, documenting interactions, and ensuring timely follow-up to maintain high levels of customer satisfaction. The role also involves collaborating with internal teams to escalate complex cases, updating customers on progress, and contributing to continuous improvement of service processes.



The representative is expected to maintain professionalism, adhere to company policies, and support a positive customer experience in every interaction.

Qualifications

- Candidates should possess strong skills in Customer Service and Customer Support, with the ability to manage inquiries efficiently and professionally.
- Candidates should possess skills in Customer Satisfaction and Customer Experience, focusing on building trust, resolving concerns, and improving service quality.
- Candidates should be capable of performing effectively in Customer Service Representative roles, including managing high-volume interactions and multitasking.
- Strong communication skills in English and local languages, both verbal and written.
- Ability to work on-site in Bhopal, maintain punctuality, and follow structured schedules.
- Basic computer proficiency and familiarity with CRM or ticketing systems is preferred.
- Prior experience in customer-facing or BPO environments is an advantage but not mandatory.
- Minimum educational qualification: high school diploma or equivalent; a degree in business, communications, or related fields is a plus.

📌 Customer Service Representative (Bhopal)
🏢 Tauriech Tech
📍 Bhopal