Company Description Nootie partners with The Pet Point, a leading pet retailer in Current Delhi with over 17 years of service to pet parents.

The Pet

Point is known for its commitment to improving the lives of pets and their families, prioritizing customer happiness and long-term relationships with trusted companies, breeders, and dealers. With locations in Punjabi Bagh and Rajouri Garden, the stores offer world-class pet grooming, a comfortable waiting lounge, and a 100% satisfaction guarantee on convenient, affordable services. Customers can access a wide range of premium and international pet food and products, along with professional veterinary care and an in‑store pet pharmacy.

The Pet

Point’s reputation is strengthened by strong endorsements from celebrities and public figures, and by its focus on outstanding customer experiences.

Role Description This is a full-time, on-site Customer Service Representative role based at The Pet Point locations in New Delhi.

The Customer Service

Representative will welcome and assist pet parents in-store, respond to inquiries about products, services, grooming, and veterinary offerings, and guide customers to appropriate solutions that meet their pets’ needs. Daily responsibilities include handling phone and in‑person queries, managing orders and appointments, resolving concerns,



and ensuring that each customer leaves with a positive experience. The role also involves maintaining accurate customer records, collaborating with grooming and veterinary teams, and supporting store operations to uphold the 100% satisfaction guarantee.

Qualifications

- Candidates should possess strong skills in Customer Service and Customer Support to handle in‑person and phone interactions effectively.
- Candidates should possess skills in Customer Experience and Customer Satisfaction to ensure high-quality service and repeat business.
- Candidates should possess experience as Customer Service Representatives or similar frontline roles in retail or service-oriented environments.
- Strong communication and interpersonal skills, with the ability to engage respectfully and professionally with diverse customers.
- Interest in or familiarity with pets, pet products, or veterinary services, with a customer-first mindset.
- Ability to multitask, stay organized, and work in a fast-paced, on-site retail setting.
- Basic computer skills for handling POS systems, bookings, and customer records.
- High school diploma or equivalent; additional training in customer service or retail is an advantage.

📌 Customer Service Representative (New Delhi)
🏢 Nootie
📍 New Delhi